Assistant Front Desk Manager
Company: Marriott International Inc
Location: Dallas
Posted on: May 8, 2024
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Job Description:
Additional Information Front Desk opportunity. Bonus and
overtime eligible.
Job Number 24049090
Job Category Rooms & Guest Services Operations
Location JW Marriott Dallas Arts District, 800 North Harwood
Street, Dallas, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Entry level management position that focuses on
supporting the day-to-day activities of Rooms Operations of areas
that include Housekeeping, Recreation. Laundry, Staff, AYS and
Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the property's cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE Education and Experience --- High school diploma
or GED; 3 years experience in the guest services, front desk,
housekeeping, or related professional area. OR --- 2-year degree
from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the guest services, front desk, housekeeping, or
related professional area. CORE WORK ACTIVITIES Supporting the
Management of Rooms Operations Activities --- Opens and closes
Front Desk shifts / Housekeeping and ensuring completion of
assigned shift checklist and other duties. --- Runs and reviews
critical information contained in room operations reports. ---
Understands the functions of the Recreation. Laundry, Housekeeping,
Bell Staff, AYS, Front Desk and Concierge/Guest Services
operations. --- Operates all department equipment as necessary and
reporting malfunctions. --- Ensures employees have the proper
supplies and uniforms. --- Understands night audit procedures and
being able to comprehend and utilize reports as necessary. ---
Understands and complies with loss prevention policies and
procedures. --- Communicates performance expectations employees in
accordance with job descriptions for each position. --- Handles
employee questions and concerns. --- Effectively schedules
employees to business demands and tracks employee time and
attendance. Contributing Information to Support Managing to Budget
--- Supervisessame day selling procedures to maximize room revenue
and property occupancy. --- Verifies accuracy of room rates to
maximize revenue opportunities --- Uses budgets, operating
statements and payroll progress reports as needed to assist in the
management of the Room Operations. --- Participates in the
management of departmental controllable expenses to achieve or
exceed budgeted goals. --- Understands the impact of Room
Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience --- Assists in the
investigation of employee and guest accidents. --- Assists in the
use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize
guest preferences and --- Sets a positive example for guest
relations. --- Interacts with guests to obtain feedback on product
quality and service levels; effectively responding to and handles
guest problems and complaints seeking assistance from supervisor as
necessary. --- Assists in the review of comment cards and guest
satisfaction results with employees. The hourly pay range for this
position is $23.56 to $26.44. Marriott offers a bonus program,
comprehensive health care benefits, 401(k) plan with up to 5%
company match, employee stock purchase plan at 15% discount,
accrued paid time off (including sick leave where applicable), life
insurance, group disability insurance, travel discounts, adoption
assistance, paid parental leave, health savings account (except for
positions based out of or performed in Hawaii), flexible spending
accounts, tuition assistance, pre-tax commuter benefits, and other
life and work wellness benefits. -Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions. -
The compensation and benefits information is provided as of the
date of this posting. Marriott reserves the right to modify
compensation and benefits at any time, with or without notice,
subject to applicable law. - - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become the
best version of you.
Keywords: Marriott International Inc, Irving , Assistant Front Desk Manager, Executive , Dallas, Texas
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