Manager, Quality Systems - DCM
Company: Penske Logistics
Location: Irving
Posted on: May 5, 2024
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Job Description:
Position Summary: This role's primary focus is to manage and
facilitate the development, deployment, and sustainment of the
Penske Logistics Quality System (PQS), working closely with Product
Line Operations Leadership in Distribution Center Management (DCM).
The positive impacts that this creates includes: • Increasing both
bottom-up (tactical) and top down (strategic) continuous
improvement and innovation. • Increasing process consistency and
customer service quality through use of a Lean Quality Management
System, to achieve and sustain results to targets. • Communicating
and standardizing best practices related to Quality and Lean tools
across Penske Operational Locations and Customers. • Developing
Associates, at all organization levels, in Lean and Continuous
Improvement through training and coaching. • Increasing Penske's
value proposition and competitive advantage for current customers
and sales prospects. • Continuously Improving on Penske and
Customer KPIs such as Cost, Productivity, Quality, Delivery,
Safety, Compliance and Associate Engagement. Schedule: Monday -
Friday 8am - 530pm (must be flexible, based on business needs) 2-3
days in office Travel: 50% of the time Major Responsibilities:
Strategic Value Stream Mapping (VSM) • Leading internal and
customer facing Strategic Value Stream Mapping (VSM) initiatives.
This includes operational process observations, Penske Associate,
Leadership, Customer interviews (VOC) and gathering and completing
KPI and data analysis. • It involves leading and facilitating a one
day or multi day VSM workshop with executive and technical
stakeholders (both customer and internal) to understand the current
state of the service processes and data analysis and then identify
and prioritize continuous improvement and innovation opportunities.
• Finally, it requires developing and project managing a one to two
year-long Continuous Improvement Roadmap (Action Plan) which
strategically transforms the customer and Penske service processes
to a desired state, leading to a new higher level of performance
and innovation. Kaizen+ Program • Providing a "Train the Trainer"
Kaizen course to Supervisors and supporting them in training their
individual contributor Associates (drivers, warehouse, load
planners, administrative, etc). • Supporting Locations in setting
up the Kaizen+ Program including forming a Kaizen Committee,
creating a Communication Board and utilizing the Kaizen Idea
tracking Information System for documentation, approval, status
tracking and reporting. Managing and coaching the Locations on an
ongoing basis to sustain and increase Kaizen performance. Lean Site
Certification • Provide a 1 day Lean Training Course to Operations
Supervisors, Managers and technical staff on foundational Lean
Process Consistency and Process Improvement. Complete a Lean Site
Audit and document current state in comparison to best practice
standards on a Scorecard. • Work with the Operations teams to
develop and deploy a Continuous Improvement Roadmap to implement
the Lean and Quality tools and practices necessary to achieve a
Penske Lean Site Certification, indicating a very high degree of
performance to the best practice standards. Lean Challenge •
Provide a 1 day Lean training to leadership nominated high
performing Supervisors, on intermediate to advanced Kaizen /
Continuous Improvement tools. Coach and mentor Supervisors through
the selection, planning, completion and presentation of a Kaizen
Project. Facilitate the Project Presentations and Awards event with
Operations leadership. Continuous Improvement Projects • Leverage
the PQS Lean and Quality toolbox and methods to lead, project
manage, facilitate, and support Continuous Improvement projects.
Through the EAC Program many of these projects involve Automating
and Centralizing business processes. Lean and Quality Tools,
Methods & Training Course Development • In collaboration with the
Director, Quality Systems develop new innovative content for the
PQS methods, tools and training courses. Qualifications: •
Bachelor's Degree in Business, Logistics, or Supply Chain preferred
• 10+ years of relevant experience in lieu of a degree • Lean
Certification strongly preferred. Required within 2 years of being
in the position • 5+ years of experience in a Lean and Quality
focused enabling group, supporting operations to deploy Lean and/or
in an Operations Management role, working within an operation that
strongly leveraged lean management techniques. • 10+ years of
experience in a Lean and Quality focused enabling group, supporting
operations to deploy Lean and/or in an Operations Management role,
working within an operation that strongly leveraged lean management
techniques in lieu of degree • Advanced lean knowledge skills
required • Advanced problem solving and process improvement tools
and methods required • Advanced Excel skills and the ability to
perform necessary functions to scrub, analyze, visualize, and
summarize large sets of data required • Intermediate use of
Powerpoint and Word strongly preferred • Intermediate Product Line
Experience in the Product Line Operations Team the role is
supporting based on Allocation (Distribution Center Management,
strongly preferred • Experience facilitating large group workshops,
including Executive level customer and Penske stakeholders. •
Ability to navigate the group through to achieving high quality
solutions by steering the discussion, asking the correct strategic
and technical questions of the group, guiding and negotiating
divergent points of view to agreement or compromise and managing
the time to complete complex discussions with significant business
impact in a narrow timeframe. • Must be highly skilled at
developing, mentoring and coaching others. • Strong Prioritization
& Multi-tasking Skills required • Quality Audits to assess
Operating Locations to defined Performance Standards in Scorecard -
Intermediate / Strongly Preferred • Software - Microsoft Access,
Smartsheet, Business Intelligence, MiniTab and Databases -
Introductory / Preferred • Regular, predictable, full attendance is
an essential function of the job • Willingness to travel up to 50%
of the time, work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: • The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. • The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. • While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. • Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth
perception and the ability to adjust focus. Penske is an Equal
Opportunity Employer. Job Category: Logistics/Supply Chain Job
Family: Operations Address: 5605 N. MacArthur Blvd Primary
Location: US-TX-Irving Employer: Penske Logistics LLC Req ID:
2401998 Date posted: 04/29/2024
Keywords: Penske Logistics, Irving , Manager, Quality Systems - DCM, Executive , Irving, Texas
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