Epic Analyst II - Inpatient Orders TX
Company: CHRISTUS Health
Location: Irving
Posted on: May 6, 2024
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Job Description:
Description
Summary:
The Clinical Informatics Systems Analyst II is primarily
responsible for assisting in the operation and administration of
clinical information systems, collaborating with clinical and
technical associates to enhance workflow methodology and tools.
Support responsibilities include application support of medium to
high complexity for acute and non-acute care clinical applications
for a large, multi-regional healthcare system; provides incident,
change and problem management support following the outlined ITIL
processes. This position must possess sufficient detailed
healthcare knowledge and systems expertise to support assigned
clinical application(s). This position requires the ability to work
with minimal supervision. This position is exempt.
Collaborate with Clinical Informatics colleagues across the
enterprise to drive strategic goals and vision for the department
and CHRISTUS Health
Collaborate with Clinical Informatics colleagues to focus on
standardized best practice workflow processes and clinical content
to ensure alignment across all ministries in order to create
efficiencies that improve patient safety
Collaborate with technical colleagues to help identify any
infrastructure related issues that have resulted in clinical
application issues
Develop, test, implement, support, and maintain assigned clinical
applications, solutions and business processes to meet operational
and technical requirements
Demonstrates strong communication and interpersonal skills when
interacting with other people, both individually and in groups
Demonstrate sound understanding of clinical practice as it pertains
to the integration of clinical information systems and impact on
end users
Assist in reporting any identified clinical information systems
compliance issues/concerns and escalate utilizing proper chain of
command
Provide on-going end user clinical information systems support with
all upgrades, new releases and enhanced functionality
Assist with communication to clinical end user system changes, new
functionality, workflow process changes, and downtime procedures as
they relate to the electronic medical record
Foster relationships with ministry leadership and departments such
as Information Services, Quality, Case Management, Revenue Cycle,
and Finance to ensure effective communication, to meet business and
financial requirements
Prioritize, coordinate, and implement updates and requested changes
to clinical information systems
Provides effective customer service by being courteous, polite and
friendly at all times
May be required to work additional hours as needed during critical
problems.
Responsible for other duties and special projects as assigned
Perform in-depth analysis of workflows, data collection, report
details, and other technical issues associated with clinical
information systems
Troubleshoot and/or resolve application issues and escalate more
complex issues as appropriate
Proactively takes action without additional direction taking
tasks/projects to completion. Identifies and seizes new
opportunities. Displays can-do attitude in good and bad times.
Steps up to handle tough issues
Through knowledge and understanding of operations, can proactively
identify opportunities to enhance customer usability, efficiency
and/or experience. Represents user needs and expectations in
larger, more complex system updates and enhancements.
Maintains relationship with end user leadership post-engagement.
Proactively addresses end user conflicts. Provides clear and
organized status reporting on key project areas to be used as
external communications to stakeholders.
Provides insight and recommendations on application/system analysis
in assigned area(s). Demonstrates a solid/working level of subject
matter expertise in providing support to projects, customers, and
other teams while proactively working to improve and obtain new
expertise in applications, including areas beyond assigned module.
Utilizes application training, application web site and application
resource materials regularly and effectively and is able guide
newer team members in utilizing these resources
Associate periodically reviews and auto-corrects his/her skills,
habits, work ethic, and behaviors and manages his/her work in an
effective and agreeable way among peers
Strong technical proficiency in application-specific design and
configuration. Ability to clearly articulate and communicate core
design, configuration concepts to end users. Able to independently
analyze, design, and configure the application. Able to teach
design, configuration concepts to new team members.
Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction. Demonstrates a working
level understanding of information technology, including systems,
applications, operations, and support. Adheres to
standards/protocols.
Maintains high standards for quality of work for self and others.
Provides oversight and feedback on team member design,
configuration and deliverables. Manages medium complexity
projects/requests. Collaborates with team members as needed.
Proactively evaluates all new release and functionality of
applications.
Performs working level process and requirement analysis, including
process mapping though current flow charts, documents, future
needs/plans, requirement elicitation, stakeholder analysis, and
specification gathering to deliver cross team solutions.
Responsible for completing working level gap analysis, and
providing recommendations.
Requirements:
Bachelor's degree or 4 years of clinical/technical application
experience in lieu of degree, strongly preferred
Strong knowledge of clinical information systems, clinical
informatics, data management and administration
Advance knowledge of Microsoft Office products
Excellent verbal and written skills, strong interpersonal skills,
and the ability to work independently and as a member of a team
Preferred 3-5 years previous clinical information systems
experience or equivalent
Valid Driver's License
Epic certification/accreditation/self-proficiency preferred (may be
required to certify in relevant application within first 6 months
of hire) Note: Once achieved, must be maintained.
Work Type:
Full Time
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Keywords: CHRISTUS Health, Irving , Epic Analyst II - Inpatient Orders TX, Professions , Irving, Texas
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