Associate Collections Representative - Irving TX

Company: UnitedHealth Group
Location: Irving
Posted on: April 9, 2021

Job Description:

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. The Associate Collections Representative is responsible for monitoring outstanding patient balances and take appropriate actions to ensure patients pay as billed. Positions in this function will work unresolved inquiries from the client, customer, and payer. This role consists of researching and reconciling patient concerns and escalations by utilizing Service Now Tickets, assisting the payment posting team as required, gather support data to ensure invoice accuracy and work through specific billing discrepancies. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:30pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 909 Hidden Ridge, Irving TX 75038. We offer 2 weeks of paid training. The hours during training will be 8 hours between 7:00am - 5:30pm CST Monday-Friday. Primary Responsibilities: Receive and review all correspondence daily from the home office Follow up on assigned insurance and patient accounts. Assist management with supporting documentation and deadlines. Update patient accounts, including obtaining proof of payment via images. Solve routine problems on own; Notify Management of any issues or concerns that may arise. Our ideal candidate is an adept communicator; deadline oriented, and self-motivated, with excellent follow-up and organizational skills. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma / GED (or higher) Basic Proficiency with Windows PC applications and MS Office (create, edit, format Word, Excel, PowerPoint) 6+ months exposure to the acquiring and/or managing of data to support a project 1+ years of customer service experience Ability to work an 8- hour shift between the hours of 7:00am and 5:30pm CST including the flexibility to work occasional overtime given the business need Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained. Preferred Qualifications: Associates degree (or higher) Background in a medical/healthcare setting Direct healthcare data collection experience UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: medical collections representative, customer service, collections representative, customer service representative, Irving, Dallas, Addison, North Richland Hills, TX, RPO, hiring immediately

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