Veterans Preferred - TurboTax Live Tax Associate - Virtual Nationwide Opportunity!
Company: Intuit
Location: Irving
Posted on: April 9, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Description Overview
Veterans and military families encouraged to apply! If you''re a
highly motivated individual with a business background and
excellent communication skills, we need you to help our customers
complete their taxes using TurboTax. You''ll advance our goal of
''Powering Prosperity Around the World'' by providing expert
guidance and explanations of tax and technical terms to our
customers. You''ll also play an important role in our effort to
enhance our brand by delighting our customers and empowering them
to prepare their taxes. Responsibilities This is a seasonal
position providing assistance to customers both assisting them in
preparing their own returns and/or fully preparing customer tax
returns Compiling/preparing tax returns for TurboTax Customers
Gathering/organizing and accurately entering customer data in the
federal and state tax returns for review Communicate directly with
the customer as needed Coordinate customer meetings and follow-up
Communicate updates to credentialed tax experts on assigned
customers Will help customers who are working on their tax return
with both product/software inquiries, as well as with tax questions
and calculations Apply defined practices, procedures and company
policies to troubleshoot and resolve product and tax support
customer inquiries Will interact with customers utilizing strong
written and verbal skills as well as deep customer empathy Typical
Deliverables: Accurate and complete customer data entered in tax
returns for credentialed tax expert review High quality customer
interactions and experiences Application of defined practices,
procedures and company policies to troubleshoot, resolve issues and
address routine Tax Support customer questions Proficient with
technology and solid knowledge of computer operations and software.
Utilize and leverage government websites and toolkits to seek out
and deliver the right answer to the customer Document customer
interactions Represent the Intuit TurboTax brand and spirit by
demonstrating empathy for the customer, empowering and partnering
with the customer, personalizing the experience, and providing them
the confidence that they can do their own taxes Qualifications
College degree a plus. The ideal candidate will have a background
in business, finance, accounting, or tax Knowledge of tax laws, tax
concepts and familiarity with form 1040 and schedules Minimum 3
season of paid Tax Preparation experience, with a minimum of 30 tax
returns per tax year required. Prior tax preparation experience in
a tax practice or retail setting required. PTIN required
Ability/motivation to expand expertise and obtain a tax credential
or certification - Intuit offers a program to obtain your EA Strong
customer service skills with ability to empathize and instill
confidence Ability to work within a team to assist in preparation
of accurate tax returns in a timely manner Strong Research skills
and the ability to quickly use online resources to find answers
Critical thinking and problem solving Persistence and determination
Willingness to utilize audio/visual tools to communicate with
customers Comfortable interacting with customers through video, in
a professional way that represents the Intuit TurboTax brand well
Friendly and reassuring on camera Bilingual (English/Spanish)
communication skills (written & spoken) a plusby Jobble
Keywords: Intuit, Irving , Veterans Preferred - TurboTax Live Tax Associate - Virtual Nationwide Opportunity!, Accounting, Auditing , Irving, Texas
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