Financial Contact Center Representative
Company: MCI
Location: Irving
Posted on: April 10, 2021
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Job Description:
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING THE
FINANCIAL SERVICES SECTOR
We are hiring customer service representatives to support inbound
and outbound customer service projects for Finacial Services
clients. We are seeking qualified professionals who will work to
ensure our organization is providing world class service to our
members, employees, and our communities. In this role, you will
work directly with bank customers providing product and account
information, resolving customer issues, and answering customer
questions regarding bank processes. Candidates should have
excellent communication skills, willing to learn on the job, and be
highly reliable.
This is an experienced-level position that offers on the job paid
training. Compensation is commensurate with experience. Prior
contact center or customer service experience is required. There
are both full-time and part-time openings with multiple schedule
options.
-------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO?
This position supports customer service for bank customers. This
role requires you to interact with hundreds of customers each week
across the country to resolve support issues and ensure a
best-in-class customer experience. You will need to be confident,
fully engaged, a team player, and dedicated to bringing a positive
and enthusiastic outlook to work each day.
Essential Duties
It's about building relationships and turning the knowledge you
gain in training into customer wins. MCI provides all new employees
with world-class training, so all positive, driven, and confident
applicants are encouraged to apply. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
Required
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.
HOURS OF OPERATION
Monday - Friday 8:30 A.M. - 8:00 P.M.
Saturday 10 A.M. - 5:00 P.M.
Sunday 12:00 P.M. - 4:00 P.M.
The hours above are the hours of Operation. The typical week in the
life of an agent reflects working four weekdays and one weekend
shift, leaving two days off a week.
ABOUT THE APPLICATION PROCESS ...
REGARDING COVID-19 As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and
training.
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
when on-location.
For more information on MCI's response to COVID-19 please visit
PHYSICAL REQUIREMENTS This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds.
REASONABLE ACOMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, .
DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace
differences and believe diversity is a benefit to our employees,
our company, our customers, and our community..... click apply for
full job details
Keywords: MCI, Irving , Financial Contact Center Representative, Accounting, Auditing , Irving, Texas
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