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Chief of Staff for Customer Data and Engagement Platforms

Company: Wells Fargo
Location: Irving
Posted on: November 22, 2021

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. --In order to receive text message invitations, your profile must include a mobile phone number designated as ---Personal Cell--- or ---Cellular--- in the contact information of your application.--At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas --- including retail deposits, debit card transaction and purchase volume, and small business lending --- our primary goal is delivering for our customers.Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo---s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.--We are seeking multiple Chiefs of Staff/Business Managers who will support executives within our Customer Data and Engagement Platform (CDEP) organization. The selected individuals will:

  • Coordinate and complete deliverables for the broader CDEP team --- e.g. budgets, roadmaps, strategy updates, staffing plans, OKRs/metrics
  • Establish and maintain processes for keeping all levels of the growing teams up to speed on a wide variety of topics --- e.g. by emailing important corporate information, setting agendas and facilitating regular leadership and full team meetings, Town Halls, etc.
  • Maintain and proactively manage the team and leader to a calendar of all upcoming important meetings, due dates and deliverables--
  • Act as another set of eyes, ears and hands for the executives--- raising awareness of issues inside or outside of team, assisting w/ completion of tasks, creations of decks, etc.--
  • Partner w/ the Communications team to create a schedule for all internal and external communications. Maintain a calendar of all upcoming important meeting, due dates and deliverablesRequired Qualifications
    • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
    • 5+ years of leadership experienceOther Desired Qualifications
      • 2+ year experience in management consulting and / or corporate strategy functions
      • Strong analytical skills with ability to turn findings into executable plans to meet business objectives
      • Strong time and project management skills required
      • Extreme comfort with Microsoft Office programs required
      • Stellar written and oral communication skills required
      • Must be highly proactive and comfortable working w/ a wide variety of resources at all levels of the organization --
      • Prior experience in Strategic Planning a Marketing, Analytics or Customer Experience function--
      • Prior experience as a Chief of Staff a plus
      • Experience synthesizing information for executive leader consumption is critical
      • Highly refined PowerPoint creation skills
      • High attention to detail with the ability to prepare reporting to executive leadership
      • Highly developed emotional intelligence with the ability to partner and collaborate of employees of all levels
      • Close attention to detail regarding finances and project deliverables
      • Ability to lead during times of ambiguity and changeJob Expectations
        • Ability to travel up to 10% of the timeDisclaimer
          All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits--Visit benefits information.

Keywords: Wells Fargo, Irving , Chief of Staff for Customer Data and Engagement Platforms, Accounting, Auditing , Irving, Texas

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