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Billing Call Center Facilitator/Trainer (In-Center)

Company: SPECTRUM
Location: Irving
Posted on: August 5, 2022

Job Description:

(This is an IN-CENTER role)

JOB SUMMARY
The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.


MAJOR DUTIES AND RESPONSIBILITIES
Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

Perform all LMS prerequisite requirements and post-training duties including evaluation

Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

Shadow training end-users to gain deeper understanding of how training translates in the business

Coach learners on specific skills within a role, process or system

Perform other duties as requested


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Familiarity with different learning approaches
Feels comfortable presenting/training groups of individuals online and in person

Education
Associate's degree or equivalent combination of training and/or work experience

Related Work Experience
1 year training delivery experience in a formal or informal setting
3 years experience or equivalent in the functional area and or business unit

WORKING CONDITIONS
Office environment

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability HTR313 306691 306691BR

Keywords: SPECTRUM, Irving , Billing Call Center Facilitator/Trainer (In-Center), Accounting, Auditing , Irving, Texas

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