Patient Financial Representative - Assembly (Sign-On Incentive Available)
Company: CHRISTUS Health
Posted on: November 23, 2022
The associate is responsible for the duties and services that are
of a support nature to the Revenue Cycle division of CHRISTUS
Health. The associate ensures that all processes are performed in a
timely and efficient manner. The primary purpose of this position
is to perform tasks that support account resolution and
reconciliation of outstanding balances for CHRISTUS Health patient
accounts. The position works in a cooperative team environment to
provide value to internal and external customers.
The associate carries out his/her duties by adhering to the highest
standards of ethical and moral conduct, acts in the best interest
of CHRISTUS Health and fully supports CHRISTUS Health's Mission,
Philosophy and core values of Dignity, Integrity, Compassion,
Excellence and Stewardship.
Performs Revenue Cycle functions in a manner that meets or exceeds
CHRISTUS Health key performance metrics.
Ensures PFS departmental quality and productivity standards are
Responsible for professional and effective written and verbal
communication with both internal and external customers in order to
resolve outstanding questions for account resolution.
Manages and maintains patient and payor information to facilitate
Responds to all types of account inquires through written, verbal
or electronic correspondence.
Develops and maintains working knowledge of all functions within
Meets or exceeds customer expectations and requirements, and gains
customer trust and respect.
Compliant with all CHRISTUS Health, payer and government
Appropriately documents patient accounting host system or other
systems utilized by PFS in accordance with policy and
Provides continuous updates and information to PFS Leadership Team
regarding errors, issues, and trends related to activities
affecting productivity, reimbursement, payment delays, and/or
Role Specific Responsibilities
Completes requests for supporting documentation related to account
resolution, audits and other requests and ensures delivery to
Perform support services for departmental Associates such as faxing
of documents, copying, printing of forms, data entry and reception
Performs mail retrieval, sorting, distribution and inter-facility
delivery duties for all Business Office Associates.
Performs scanning and electronic upload of documents.
Prefers 2 years' experience in a customer service or support in a
General hospital A/R accounts knowledge is preferred.
College education, previous Insurance Company claims experience
and/or health care billing trade school education may be considered
in lieu of formal hospital experience.
Professional and effective written and verbal communication
Keywords: CHRISTUS Health, Irving , Patient Financial Representative - Assembly (Sign-On Incentive Available), Accounting, Auditing , Irving, Texas
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