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Non-Production Support Operation - TX/FL - AVP/C12(R) - Hybrid

Company: Citi
Location: Irving
Posted on: March 17, 2023

Job Description:

The Applications Support Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.


  • Manages an apps support team.
  • Understand Banking and Finance data model to conduct file delivery based on changed request (CR), source request testing (SRT) and consumer subscriptions delivery.
  • Execute and understand ETL data pipelines with data loading from staging to DMART database platform.
  • Strong knowledge on UNIX shell scripts to validate raw data from Product processor source files (.dat files) before loading to DMART tables.
  • Collaborate, coordinate, and communicate across work streams.
  • Oversees process for technical issue escalation; prioritizes technical issue resolution and also resolution of major system outages ensuring communication to interested parties.
  • Ensures resource gaps are addressed as a priority to avoid business service disruption.
  • Provides technical oversight across systems and applications, leverages skills across apps support area.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Take active participation in engineering efforts in business's methodology, strategy, and organizational goals.
  • Applies good understanding of concepts and procedures within own apps support area to resolve issues.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Responsible for delivery of end results and contributes to planning and formulation of procedures which directly impacts the apps support area, influences resource planning.
  • Participate in application releases, from development, testing and deployment into production.
  • Perform post release checkouts after application releases and infrastructure updates.
  • Documents platform processes, procedures and training materials.
  • Participate in discussions and requirement gathering sessions, reaching consensus and recommending solutions on system issues and projects.
  • Coordinates and plans work activities, meetings and other tasks that demonstrate leadership with measurable results.
  • Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.
  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications:
    • 4-6 years' experience in an Apps Support role with commensurate people management experience.
    • 3years' experience with Ab Initio (Batch graphs, Continuous graphs, Plans), AutoSys, Unix shell scripting.
    • 3 years' Experiences Big data platforms preferably Cloudera and Teradata
    • Experience with App Dynamics environment monitoring
    • Experience with occasionally complex and highly variable issues.
    • Domain knowledge on Banking and Financial Services experiences preferred.
    • Good interpersonal and communication skills, great teammate
    • Effectively share information with other support team members and with other technology teams
    • Ability to plan and organize workload.
    • Requires communication and diplomacy skills and an ability to persuade and influence.
    • Experience with defining and implementing data quality programs.
    • Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
    • Demonstrated logical analysis skills, attention to detail and problem-solving proven ability to work to deadlines. Education:
      • Bachelor's/University degree or equivalent experience
        • -

          Job Family Group:

          Technology -

          Job Family:

          Applications Support

          Time Type:

          Full time

          Primary Location:

          Irving Texas United States

          Primary Location Salary Range:

          $93,200.00 - $139,800.00

          Citi is an equal opportunity and affirmative action employer.

          Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

          Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

          View the " EEO is the Law " poster. View the EEO is the Law Supplement .

          View the EEO Policy Statement .

          View the Pay Transparency Posting

Keywords: Citi, Irving , Non-Production Support Operation - TX/FL - AVP/C12(R) - Hybrid, Accounting, Auditing , Irving, Texas

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