CUSTOMER SERVICE REPRESENTATIVE - BILLING (IN-CENTER)

Company: Spectrum
Location: Irving
Posted on: May 27, 2023

Job Description:

SPECTRUMis recruiting Customer Service Representatives with a NEW starting pay rate of $20.00/hour! We also offer an additional shift differential of $0.75/hour for shifts starting after 11:00am!
This requisition is for the new hire class starting in June 2023.
What you can expect as a SPECTRUM employee:

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  Outstanding paid training program, with mentoring to ensure your success
  
  
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  A set schedule that you can plan your life around
  
  
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  Complimentary and Discounted Services including Cable (Includes HBO/premium channels), Internet and Phone Services where available
  
  
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  Affordable & comprehensive health, dental and vision benefit plan options in first 30 days
  
  
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  6% dollar for dollar 401K match plus 3% into a Retirement Plan as well.
  
  
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  Education Assistance program up to $10,000 dollars a year!
  
  
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  A diverse and inclusive team where you will feel valued
  
  
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  Leaders who will coach and help you develop to your full potential
  
  
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  GROW your career at SPECTRUM through our Professional Growth Program (PGP).
  
  
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  And more!
  
  
  JOB SUMMARY
  Provides basic customer support related to Charter services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.
  MAJOR DUTIES AND RESPONSIBILITIES
  
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    Actively and consistently support all efforts to simplify and enhance the customer experience.
    
    
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    Process customer orders in a courteous, efficient and timely manner.
    
    
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    Effectively present and discuss Charter products and services.
    
    
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    Convey an image of quality, integrity and superior understanding regarding services.
    
    
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    Manage customer interactions professionally and efficiently.
    
    
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    Effectively address customer questions, complaints and concerns within the scope of responsibility.
    
    
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    Remain current and knowledgeable on every aspect of supported product.
    
    
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    Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
    
    
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    Accurately document customer account records based on actions taken.
    
    
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    Fulfill work schedules as required.
    
    
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    Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
    
    
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    Keep supervisor informed of any work-related concerns.
    
    
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    Perform other duties as assigned.
    
    
    REQUIRED QUALIFICATIONS
    Required Skills/Abilities and Knowledge
    
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    • Ability to read, write, speak and understand English
      
      Required Education
      
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      • High school diploma or equivalent
        
        Required Related Work Experience and Number of Years
        
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        • Experience working in cable operations and/or telecommunications call center
          
          PREFERRED QUALIFICATIONS
          Preferred Skills/Abilities and Knowledge
          Preferred Education
          N/A
          Preferred Related Work Experience and Number of Years
          
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          • Previous customer service representative experience
            
            WORKING CONDITIONS
            Normal office conditions
            CCS114 336102 336102BR

Keywords: Spectrum, Irving , CUSTOMER SERVICE REPRESENTATIVE - BILLING (IN-CENTER), Accounting, Auditing , Irving, Texas