Credit & Collections Specialist

Company: Dairy Farmers of America
Location: Fort Worth
Posted on: April 19, 2024

Job Description:

Perform credit and/or collection tasks according to company policy and procedures that primarily include collecting delinquent account balances, resolving disputes and/or discrepancies, processing credit applications, and working with various departments to resolve customer payment issues. Contact existing customers to complete credit applications. This includes ensuring contact information is accurate, completing reference requests, and reporting. Handle multiple files at one time. Work with key customers and cross-functional teams to understand and resolve issues independently, even those with moderate difficulty level; refer more complex issues to higher-level staff.--Job Duties and ResponsibilitiesCompile and maintain credit informationContact existing customers via fax, email, or phone in order to have them complete a credit application as part of routine re-evaluation of existing accounts. Confirm the accounts payable contact informationPerform general organizing, maintaining, filing, and scanning of various documentsSend out reference request forms to both bank and trade customers listed on the credit application once the credit application is receivedRun ad-hoc and regular reports (e.g., customer credit reports)Gather all required documentation (i.e., the credit application, bank reference, trade references, credit reports, and/or financial statements) and transition the customer to another member of the credit team so that credit limit decisions can be madeDevelop awareness of the customer's business and financial standing to support the credit review processReview and analyze historical data to spot trends and problem areas that can be communicated to appropriate individuals that will aid efforts to improve business processes and contract negotiationsIdentify accounts that have become delinquent and, depending upon multiple factors (tenure of the account, the number of past due invoices, the total dollar amount owed and/or the past payment history of the customer, etc.) and contact customers with past-due accountsRecover delinquent accounts; evaluate and adjust delinquent accountsAssist customers with terms to secure payments for the past due amount or establish an alternative payment planDocument activity within our collection software, and subsequently, follow up to ensure the customer followed through on their payment commitment; bring to the attention of the supervisor accounts that did not follow through as promisedRecommend accounts for charge-offResolve routine to moderately difficult customer service and routing problems with minimal supervision; perform root cause analysis and escalationMay perform and assume responsibility for some cash application (applying payments against open invoices)The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.--Other duties may be assigned as required

Keywords: Dairy Farmers of America, Irving , Credit & Collections Specialist, Accounting, Auditing , Fort Worth, Texas