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Administrative Assistant - II

Company: The Judge Group
Location: Irving
Posted on: June 9, 2024

Job Description:

REQUIRED SKILLS: --- Excellent interpersonal, communications, analytical problem solving and critical thinking skills. --- Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision. --- Excellent computer skills, including a working knowledge of Google /Gmail, G-Suite, Windows, Excel, Word, Outlook, and Adobe PDF files. --- Multitasking, --- Strong customer service skills (speaking on the phone in a professional manner) strong professional writing skills
DESIRED SKILLS --- Good working knowledge of wireline and wireless process and systems --- Ability to read and understand department specific material
JOB DUTIES: --- Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns, and allegations of violations of the Code of Conduct and the law --- Perform duties as required and/or work on assigned projects as directed by supervisors or manager --- Handle escalated issues from an analyst, supervisor, or manager in a courteous, professional, and expeditious manner. --- Escalate issues to analyst or management team as appropriate --- Follow established processes and procedures and use department Job Aid to find solutions to problems
EDUCATION/CERTIFICATIONS: --- Associate degree, bachelor's degree, or equivalent work experience. --- Position requires strict adherence to confidentiality as well as protecting the identity of callers, clients, as well as company assets --- While not required, familiarity with Corporate structure and the Company Code of Business Conduct is an asset.
LOGISTICS: Candidate applying must be fully aware shifts could include overnight weekends and National Holidays.
Shifts may change based on needs of the business.
This team is a hybrid team.
There will be assigned "work from the office" days.

Keywords: The Judge Group, Irving , Administrative Assistant - II, Administration, Clerical , Irving, Texas

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