Service Administrator
Company: NATURAL GAS FUEL SYSTEMS LLC
Location: Roanoke
Posted on: March 6, 2026
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Job Description:
SUMMARY: As a Service Administrator, you will play a pivotal
role in ensuring the efficient delivery of services and maintaining
client satisfaction. Your primary responsibilities include
coordinating service, installation, and training requests, return
merchandise authorizations, supplier returns, supplier recovery,
and warranty reimbursements. ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties beyond this representative listing may be assigned to
the essential job duties and responsibilities of this position
based on Company needs. Receive, log, and prioritize service,
installation, and training requests from clients and ensure prompt
assignment to appropriate teams. Create service, installation, and
training orders and jobs. Keep customers informed of scheduling and
progress of services. Ensure appropriate POs are received, parts
are shipped, and orders closed in a timely manner. Create and
process parts RMA to be returned for warranty analysis. Coordinate
with suppliers for warranty returns and process supplier returns,
monitor, and process supplier recovery. Work with third party
service providers and process service and warranty requests and
reimbursements. Warranty register fuel systems into business
software upon shipment and installation. Generate reports and
documentation for analysis and compliance purposes. Identify areas
for improvement and contribute to process enhancements. Maintain a
positive corporate culture that promotes ethical practices,
integrity, and a constructive work environment, enabling the
company to attract, retain, and motivate quality employees and to
increase customer satisfaction and retention. Ensure company
policies, practices and audit standards are in compliance. Must
have strong interpersonal and communication skills. Maintain safe
work environment. Maintain professional appearance. As a condition
of continued employment, the employee is required to exhibit
positive corporate citizenship, with demonstrated ability to
positively interact with others, follow required Company policies
and procedures which include but are not limited to policies
regarding conduct, record keeping, and safety. As a condition of
continued employment, the employee is required to refrain from any
behavior that is construed as sexual harassment, harassment and/or
creating or participating in a hostile work environment, and/or
violence in the workplace. QUALIFICATIONS AND POSITION
REQUIREMENTS: The individual must be able to perform each essential
duty satisfactorily. It is required that the individual
demonstrates decision-making, administrative, and organizational
skills. The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Experience with ERP business systems and
processes. Proficient in Microsoft Office/Excel. Education and/or
Experience: High school diploma or general education degree (GED);
Familiarity with office productivity tools (e.g. Microsoft Office).
Experience in a service coordination or administrative role,
ideally within a client-focused environment preferred. Language
Skills: Ability to read, analyze and interpret general business
procedures. Ability to communicate with customers, vendors,
technicians both written and verbally. Ability to write up service,
installation and training orders. Ability to effectively present
information and respond to questions from groups of managers,
clients, customers and the general public. Mathematical Skills:
Excellent understanding of mathematical operations including
addition, subtraction, division, multiplication, and percentages.
Reasoning Ability: Ability to solve practical problems and deal
with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
Other Skills and Abilities: Personal computer skills, ability to
use a keyboard and 10-key by touch. PHYSICAL DEMANDS: The physical
demands described are representative of those that must be met by
the employee to successfully perform the essential functions of
this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions at
the request of the employee, and with appropriate medical
certification. While performing the duties of this job the employee
is regularly required to use hands to finger, handle, or feel
objects, tools, or controls; and reach with hands and arms; and
talk or hear. The employee is occasionally required to stand; walk;
sit; climb or balance; stoop, kneel, crouch, or crawl. The employee
must occasionally lift and/or move more than 50 pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception,
and ability to adjust focus. WORK ENVIRONMENT: The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable the
individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee works in an
office environment as well as occasionally in non-climate
controlled area of shop. The noise level in the work environment is
usually moderate. Occasional business travel may be required. The
above statements are intended to describe the general nature and
level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills required of personnel
so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as
needed. Cummins Clean Fuel Technologies and its Affiliate Companies
are Equal Opportunity and Affirmative Action Employers.
PI5e38da34c4ef-25448-39782111
Keywords: NATURAL GAS FUEL SYSTEMS LLC, Irving , Service Administrator, Administration, Clerical , Roanoke, Texas
