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BI Reporting/ Business Data Analyst

Company: Crossfire Consulting Corporation
Location: Irving
Posted on: January 15, 2022

Job Description:

Job DescriptionJOB TITLE: BI Reporting/ Business Data AnalystMUST HAVE SKILLS (Most Important):8 years of professional work experience within analytics and dashboardsAbility to create SQL queries to pull data from relational and non-relational data sources including Oracle, SQL Server, Teradata, Hadoop/HIVE SQL and EDW.Two or more years' experience with Adobe Analytics or related platform (ex. Google Analytics)Experience with R/Python, Client algorithms, Deep Learning techniques or other advanced analytics tools.Experience connecting sales/operational/channel data between multiple online and offline data sources.Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple online and offline data sources to develop queries, analyze data and generate insights.Prior experience in CX Analytics or NPS Scorecards, Automated Dashboard Reporting, KPIs, Analytic Excel Reports and customer journey cross-channel analytics is a plusAny prior exposure to AI/Machine Learning and some high-level understanding of Client models or data science model metrics to generate insightsDESIRED SKILLS8 years of professional work experience within analytics and dashboardsAbility to create SQL queries to pull data from relational and non-relational data sources including Oracle, SQL Server, Teradata, Hadoop/HIVE SQL and EDW.Two or more years' experience with Adobe Analytics or related platform (ex. Google Analytics)Experience with R/Python, Client algorithms, Deep Learning techniques or other advanced analytics tools.Experience connecting sales/operational/channel data between multiple online and offline data sources.Analytical skills and problem solving skills with capability and experience connecting sales/operational/channel data between multiple online and offline data sources to develop queries, analyze data and generate insights.Prior experience in CX Analytics or NPS Scorecards, Automated Dashboard Reporting, KPIs, Analytic Excel Reports and customer journey cross-channel analytics is a plusAny prior exposure to AI/Machine Learning and some high-level understanding of Client models or data science model metrics to generate insightsJOB DUTIES:Collaborate with channel stakeholders to identify analytic requirements and baseline metrics prior to executing new use casesSource data from various data repositories, validate data for consistency, and partner with IT teams to ensure data integrity and KPI calculationsStitch together data from multiple channels to formulate a complete customer journey 360 view.Create and deploy actionable dashboards for business owners to gauge performance and assist with omni channel optimization decisionsDevelop CX Journey visualizations to highlight insights on opportunities to reduce journey fallout, multi-channel hops, and post conversion contact rate*** ultimately improving both CX, NPS and profitability.Stakeholder scorecards and dashboards with executive leadership to gain alignment and promote usage.Perform A/B Testing, measure success metrics of new releases over existing flows, run simulations for Omni insight personalization, holistically analyze end-to-end journey pathsCorrelate, interpret and summarize scorecard reports, Channel KPIs metrics and quantify business outcomes for data-driven campaigns and business performance.Data visualization skills and good experience using Tableau/Qlik/ThoughtSpot to develop or enhance reportsEvaluate and report 3rd party vendor tool POCs, develop comparative scorecards and provide recommendationsDevelop Executive Slides and PPT/Google slide presentations and templatesCreate mockups and wireframes for new reporting & analytic insightsCreate Branding for new initiativesEDUCATION/CERTIFICATIONS:Degree or Master's degree in business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics, behavioral sciences, MBA or other relevant technical discipline.LOGISTICS:Regular US hours depending on location

Keywords: Crossfire Consulting Corporation, Irving , BI Reporting/ Business Data Analyst, Advertising , Irving, Texas

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