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Home Mortgage Servicing Process Engineer

Company: Citizens Bank
Location: Irving
Posted on: December 4, 2019

Job Description:

DescriptionDo you want to be part of a new dynamic team leading changeand driving improvements for Mortgage Servicing? Are you self-driven,accountable and a team player? Do you have a bias toward action? Do you want tojoin a Mortgage Servicing team who was ranked fourth by JD Powers and help usreach number one?If yes, join us and be a difference maker on our journey tobe the best!Generalresponsibilities: normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Demonstrate track record of excellent process improvement delivery from quick wins to complex process improvement projects driving colleague efficiency and effectiveness in preparation for continuing growth of Citizens Bank Mortgage normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Ability to lead 3-5 small process improvement projects or 1-2 complex process improvement projects normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Partner with manager in rolling out the process improvement program including mentoring junior process managers using Six Sigma/process improvement tools and techniques, such as control charts, histograms and a failure modes and effects analysis normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Assisting - business area leaders identify and articulate success criteria ensuring process improvement projects deliver intended results and align with strategic objectives normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Excellent communication and partnership skills for engaging key stakeholders at all levels across the company to manage, inform and influence outcomes normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Critical thinking to determine when to escalate verses thinking of another approach to solve a problem normal;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Partnering cross-functionally with customers and delivery teams to provide strategic and tactical thought partnership to effectively drive delivery of process improvements line-height:105%;mso-list:l0 level1 lfo1;tab-stops:list .5in"> Ability to interpret customer needs and requirements, translate concepts into practice, identify process improvement opportunities, and quantify results and trendsQualificationsBasic Qualifications:Three to five years of experience leading process improvement projectsDemonstrate proficiency with process mapping and statistical software (Excel, Visio, Minitab, etc.)Demonstrate proven leadership skills and the ability to influence others at all levels of an organizationDemonstrate proficiency with statistical and process mapping software (Excel, Visio, Minitab, etc.)Very strong collaborator and communicator, loves to be part of a teamBachelor's Degree or equivalent Military experienceAvailable to travel up to 50%Preferred Qualifications:Process Management Certifications (i.e. LEAN, Six Sigma (Green Belt) and/or Business Process Management certification)Mortgage and/or banking experiencePMP certificationHours and Work ScheduleHours per Week: 40Work Schedule: Monday-FridayWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/Veteran

Keywords: Citizens Bank, Irving , Home Mortgage Servicing Process Engineer, Engineering , Irving, Texas

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