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Network Infrastructure Support Engineer II

Company: Kforce Technology Staffing
Location: Irving
Posted on: February 15, 2020

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Network Infrastructure Support Engineer II in Irving, TX.Overview:You will be accountable for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage your cases over the phone and Web. When needed, you will transfer your cases to your colleagues or involve subject matter experts or escalate to Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.Schedule:Your shift can vary according to business needs. Examples: Monday to Friday, any working hours from 6am to 7pm Central Time, or weekend coverage depending upon business needs. Please note that shifts might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed. This position may require you to work, evenings and weekends shifts.Typical task breakdown & rhythm:The breakdown of each day is consistent! 4 hours will be spent accepting new, incoming calls from customers. The last 4 hours of the day will be spent managing back log (researching issues in the backlog, making plans to resolve these issues and following up on existing cases).REQUIREMENTS:* Technical experience and knowledge working in Azure technical support or equivalent technology* Must be proficient in either Korean or Cantonese (Chinese)Technical skills in at least one area:* Microsoft Azure* Windows System Administration/Virtualization* Networking* Familiarity with networking concepts including VIPs, NAT, DNS* Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)* Familiarity with routing and routing protocols such as BGP or OSPF* Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred* Understanding of the OSI model and related concepts* Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAPCompetencies:* You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself* You embrace challenges and persist in face of setbacks; You consider failure an opportunity to learn, so whatever happens you win; You love customers, and are obsessed with them - a genuine desire to help under challenging circumstances* Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguityKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Irving , Network Infrastructure Support Engineer II, Engineering , Irving, Texas

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