Sr. Global Service Professional (Network/ RFID Engineer)
Posted on: August 2, 2022
Abbott is a global healthcare leader that helps people live more
fully at all stages of life. Our portfolio of life-changing
technologies spans the spectrum of healthcare, with leading
businesses and products in diagnostics, medical devices,
nutritionals and branded generic medicines. Our 113,000 colleagues
serve people in more than 160 countries.
PLEASE NOTE: This is not an active open requisition. We are
building a candidate slate for a future opening.
Abbott is a global healthcare leader, creating breakthrough science
to improve people's health. We're always looking towards the
future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for
yourself and family, be your true self and live a full life. You'll
also have access to:
--- Career development with an international company where you can
grow the career you dream of .
--- Free medical coverage for employees* via the Health Investment
Plan (HIP) PPO
--- An excellent retirement savings plan with high employer
--- Tuition reimbursement, the Freedom 2 Save student debt program
and FreeU education benefit - an affordable and convenient path to
getting a bachelor's degree.
--- A company recognized as a great place to work in dozens of
countries around the world and named one of the most admired
companies in the world by Fortune.
--- A company that is recognized as one of the best big companies
to work for as well as a best place to work for diversity, working
mothers, female executives, and scientists.
This position works out of our Irving, Texas location in the Core
We're empowering smarter medical and economic decision making to
help transform the way people manage their health at all stages of
life. Every day, more than 10 million tests are run on Abbott's
diagnostics instruments, providing lab results for millions of
Abbott Molecular is a leader in molecular diagnostics and the
analysis of DNA, RNA, and proteins at the molecular level.
Our Point of Care diagnostic portfolio spans key heath and
therapeutic areas, including infections disease, cardiometabolic,
informatics and toxicology.
Our diagnostic solutions are used in hospitals, laboratories and
clinics around the globe. The crucial information derived from our
tests, instruments and informatics systems are often the first step
in patient care decision making for hundreds of health conditions
from heart attacks to blood disorders to infectious diseases and
Our rapid diagnostics solutions are helping address some of the
world's greatest healthcare challenges.
What You'll Work On
Our location in Irving, Texas currently has an opportunity for an
Interface Engineer for our AlinIQ portfolio, and work in close
collaboration with cross functional teams. This position will
implement, support, train, and provide service documentation to our
internal Digital Delivery personnel.
- Level 3 Field Support:Provides phone or email coverage and
documentation. Identifies and provide root cause analysis for
informatics product. This includes the use of the service tools,
manuals, and log analysis, as appropriate. Develop action plans for
account resolutions. Performs technical responsibilities of local
Digital Delivery personnel, such as performing repairs, service
documents, and installs. Performs data gathering and monitoring of
Digital Delivery goals.
- Training:Train Digital Delivery teams (internal or external) in
either remote, classroom or field setting. Field co-travels to
receive On the Job (OJT) training. Follows processes and procedures
related to instrumentation and how to properly interact with
customers. Critically evaluates student performance and provides
feedback to management team. Trains/mentors new trainers. Subject
Matter Expert (SME) for technical content development and
- Service Documentation:Redlines and/or develops service/ quality
documents. Subject Matter Expert (SME) for cross functional site
documents. Performs service documentation approval process while
forming relationships with the appropriate areas. Work with R&D
to ensure service deliverables met the launch/release strategy.
- Product Support:Represents Global Digital Delivery team at
cross functional meetings. Manage deliverables assigned, which
includes due dates, resources and time needed, etc, as a member of
a project team. Drives service deliverables by working closely with
planning, quality, engineering, etc. Identify, develop, and
implement new service tools, parts, and procedures to reduce
service costs globally. Lead cross functional teams (R&D,
manufacturing, local Digital Delivery, etc.) to resolve product
issues quickly and effectively.
- Mentors team members on Global Digital Delivery roles and
- Works with ADD Service Representatives worldwide to ensure
timely issue escalation/resolution.
- Ensures compliant, technically accurate service
- Works closely with R&D, Product Management, Commercial and
Marketing to implement Digital Delivery strategy on existing and
new productsRequired Qualifications
- BS Degree in Computer Science, Information Systems or similar
discipline including Biomedical Engineering, Electrical
Engineering, or Healthcare Informatics.
- 6 years of work experience in clinical laboratory, biomedical
engineering, diagnostic medical equipment servicing, IT networking
or related service or laboratory field.Preferred Qualifications
--- Preferred: MS Degree in Computer Science, Information Systems
or similar discipline including Biomedical Engineering, Electrical
Engineering, or Healthcare Informatics.
--- 10 or more years of experience with 3 or more years working
with RFID solution.
--- Expert in network or/and IT infrastructure and
--- Hands on experience with RFID solution implementation and
support preferably in healthcare environment
--- Hands on experience in troubleshooting RFID and barcodes
--- Experience in database design and management with relational
databases, or other similar technologies with emphasis on MySQL
and/or SQL scripting
--- Experience in various ERP & EDI integration such as SAP and
--- Experience in implementing and supporting VM environment i.e.
Hyper-V and VMWare
--- Experience in Linux or Windows OS, application architecture
--- Experience in creating high quality, well documented
--- Knowledge in clinical applications and systems (EMR, HIS, LIS,
LIMS) a plus
--- Knowledge in the implementation of APIs based on web services,
using SOAP and REST protocols, standards such as OAuth2 and JSON,
XML or other exchange formats a plus
* Participants who complete a short wellness assessment qualify for
FREE coverage in our HIP PPO medical plan. Free coverage applies in
the next calendar year.
Learn more about our health and wellness benefits, which provide
the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities
with a company that can help you build your future and live your
best life. Abbott is an Equal Opportunity Employer, committed to
Connect with us at www.abbott.com, on Facebook at
www.facebook.com/Abbott and on Twitter @AbbottNews and
United States > Irving : LC-02
Yes, 10 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive
hours in an 8 hour day), Keyboard use (greater or equal to 50% of
Abbott is an Equal Opportunity Employer of
Minorities/Women/Individuals with Disabilities/Protected
EEO is the Law link - English:
EEO is the Law link - Espanol:
Keywords: Abbott, Irving , Sr. Global Service Professional (Network/ RFID Engineer), Engineering , Irving, Texas
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