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Sr Network Engineer

Company: Michaels Stores
Location: Irving
Posted on: November 22, 2022

Job Description:

Support Center - Irving

We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit Michaels Benefits

CO, CT and select New York cities only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, Ithaca and select New York cities only.

The Sr. IT Engineer - Network is responsible for the planning, engineering and support of Michaels network infrastructure. This position is the primary resource for implementation, validating designs with the Architecture team, maintenance and support of Michaels systems for a designated support area.

Major Activities

Network Adds, Moves, Changes and Project Support

* Consult with architecture and project (infrastructure and application) teams to understand requirements for new network builds.
* Provide Level of Effort estimates, hardware & software estimates and detail tasks lists to project managers to incorporate in their project plans and budgets.
* Perform network builds necessary to support project requirements while meeting approved project budgets and timelines.
* Ensure all builds meet approved standards and requirements.
* Provide peer reviews of builds performed by other engineers.
* Provide requirements to technical teams to support build including power, cabling, server, storage and security configuration.
* Document new builds and upgrades to support effective transition to support.
* Partner with support team to ensure new capabilities are smoothly integrated into established operational process including monitoring, maintenance, backups, and failover / disaster recovery.
* Provide support to both application and infrastructure project teams to ensure systems are correctly sized and meet configuration standards.
* Responsible for detailing tasks and level of effort for project managers to include in an overall project scope.

3rd Level Support

* Serve as point of escalation for complex systems & network issues.
* Subject matter expert in all of the following technologies required: Routers, Firewalls, Switches, Wireless, Load Balancers, and other network related devices.
* Serve as technical liaison for 3rd party, managed service support team.
* Proactively manage the technologies within their assigned areas including providing recommendations for improving service and escalating areas that may impact service availability.
* Research and bring to manager operational best practices for monitoring and maintaining network health.

Internal Consulting / Team Liaison

* Partner with Architecture and Support teams to establish and revise standards and processes as required.
* Develop and recommend technical strategies and solutions to maintain and/or expand system functionality in conjunction with the Architecture team.
* Review and analyze existing network infrastructure services for opportunities to reduce costs through removal of excess or inappropriate services.
* Function as the delegate and liaison for the manager covering their areas of expertise.

Vendor Management

* Primary support to manager for vendor relationship for network services, support, and equipment.
* Identify opportunities for contract negotiations and identifying errors or omissions in billing.
* Serve as primary contact for Network Expense Management provider.
* Establish and ensure vendor accountability for service levels with key providers.
* Partner with providers to ensure that data and voice network technology is positioned to meet current and anticipated demand for voice services.
* Work closely with the Network Expense Management vendor on provisioning and decommissioning network services for new and closing stores/ facilities.



Other duties as assigned

Minimum Education

* BS/BA degree required
* Computer Science, Engineering or related discipline



Minimum Special Certifications or technical skills

* Varies by area of support

Minimum Type of experience the job requires

* Thorough understanding of networking technologies, including administration of enterprise routers, switches, firewalls and load balancers (OSI layers 4-7)
* Comprehensive knowledge of OSI layer 3 networks and protocols, including broadcast, multicast, any cast concepts, routing, etc.
* Expertise with various routing protocols (BGP, OSPF, EIGRP)
* Understanding of network security methodologies as a whole, including but not limited to: ACLs, stateful firewalls, VPNs (tunneling, IPsec, PPTP, etc.)
* Fluency with common network admin and intrusion detection tools such as Rancid, OpenNMS, Nagios, SolarWinds, Ethereal/Wireshark, Nmap, Nessus, Netflow, Syslog, Radius, etc.
* Administrative scripting skills (Perl, Power shell, UNIX shell scripting, Python, etc.

Preferred Education

* Master's degree preferred or equivalent work experience implementing and operating enterprise level data center and/or office networks

Preferred Special Certifications or technical skills

* CCNP, CCIE R&S certifications preferred

#LI-LS1

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Keywords: Michaels Stores, Irving , Sr Network Engineer, Engineering , Irving, Texas

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