Application Support Engineer - AVP
Company: Citi
Location: Irving
Posted on: January 26, 2023
Job Description:
- Excited to grow your career? We value our talented employees,
and whenever possible strive to help one of our associates grow
professionally before recruiting new talent to our open positions.
If you think the open position you see is right for you, we
encourage you to apply!Our people make all the difference in our
success. The CTI Enterprise Analytics Services organization is
actively recruiting for a Automation Application Support Lead
Engineer with solid understanding and extensive hands-on experience
on developing and supporting automation products for large scale
deployments. The candidate must have experience with all components
of the Ansible, Linux and Hadoop ecosystem and will contribute to
the support and enhancement of Operations automation tool.
Responsibilities:--- Understand application functionality, lead &
coordinate support team to validate application deliverables as
part of SIT and UAT rollout.--- Lead & coordinate support team for
application code rollout across SDLC via defined CI/CD code release
process and perform deployment checkouts.--- Setting up & manage
High Availability application environment, application hosts,
application IDs and entitlements.--- Work with various enterprise
engineering and support teams to analyze application level
integration issues.--- Performing resiliency activities such as
disaster recovery coordination from Production to Contingency site
from an Application Support perspective, and Application component
level resiliency tests. --- Analyzing application logs to find
issues and work with appropriate teams to resolve.--- Performing
Incident/outage Management, pro-actively collaborate with
Development and Infrastructure partners to identify and remediate
stability risks. --- Engagement with ITIL processes including Major
Incident management, problem management, change management,
etc.,--- Drive Operational Excellence across Application stack to
improve Operational scores across Incident, Capacity, Change,
Resiliency, and Monitoring. --- Ability to define procedural
guidelines for various Support processes to strengthen support
process.--- Confidently handle outage communication with
stakeholders in Business and Operations.--- Strong Team Player and
able to operate independently to navigate through teams for
addressing complex issues and tasks. --- Provides in-depth analysis
with interpretive thinking to define problems and develop
innovative solutions.--- Guide/Coach junior team members to target
higher standards in Support delivery.--- Work collaboratively with
Peer group and partners to accomplish organization goals. ---
Performs other duties and functions as assigned.Qualifications:5+
years overall IT experience.2+ years of experience with Big Data
solutions, operations automation and techniques.Experience with
Cloudera distribution (CDH) and Cloudera Manager is
preferred.Experience with hybrid cloud architecture including
exposure to public cloud platforms such as AWS, GCP, etc.Experience
managing vendor interactions for trouble shooting sessions,
enhancement requests, and guiding vendor roadmaps to meet Citi
standards and functional requirements. Experience with Red Hat
Linux, UNIX Shell Scripting, Java, RDBMS, NoSQL, and ETL
solutions.Experience with Kerberos, TLS encryption, SAML,
LDAPExperience developing Hadoop integrations for data ingestion,
data mapping and data processing capabilities.Experience with
designing application solutions that make use of enterprise
infrastructure components such as storage, load-balancers, 3-DNS,
LAN/WAN, and DNS.Experience with concepts such as
high-availability, redundant system design, disaster recovery and
seamless failover.Good interpersonal with excellent communication
skills - written and spoken English.Able to interact with client
projects in cross-functional teams.Good team player interested in
sharing knowledge and cross-training other team members and shows
interest in learning new technologies and products.Ability to
create documents of high quality. Ability to work in a structured
environment and follow procedures, processes and
policies.Self-starter who works with minimal supervision. Ability
to work in a team of diverse skill sets and geographies.Exposure to
Citigroup internal standards, policies and procedures is a plus
(does not apply to external candidates).Technical Skills:Strong
experience on technologies outlined below.--- Experience in
handling Web Applications with high-level understanding of Spring
Boot, Angular, Load Balancer, DNS routing, REST APIs, etc.,--- Big
Data technologies like Hive, Spark, Impala, Cloudera Manager.---
Experience in supporting BI dashboards.--- Experience in performing
DMLs on MongoDB collections, Export & Import collections, writing
Hive queries for data analysis, etc., --- Python, Ansible,Unix
Shell scripting--- Scheduling Tools (Autosys/Control M)--- ITRS
Monitoring / AppDynamics / Elastic Search / Splunk Qualifications:
- 5-8 years of relevant experience in an Engineering or Support
role
- Experience working in Financial Services or a large complex
and/or global environment
- Project Management experience
- Consistently demonstrates clear and concise written and verbal
communication
- Comprehensive knowledge of design metrics, analytics tools,
benchmarking activities and related reporting to identify best
practices
- Demonstrated analytic/diagnostic skills
- Ability to work in a matrix environment and partner with
virtual teams
- Ability to work independently, multi-task, and take ownership
of various parts of a project or initiative
- Ability to work under pressure and manage to tight deadlines or
unexpected changes in expectations or requirements
- Proven track record of operational process change and
improvementEducation:
- Bachelor's degree/University degree or equivalent experience -
Job Family Group: Technology - Job Family:Systems & Engineering
Time Type: Full time Primary Location: Tampa Florida United States
Primary Location Salary Range: $81,160.00 - $121,750.00 Citi is an
equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review
Accessibility at Citi .View the " EEO is the Law " poster. View the
EEO is the Law Supplement .View the EEO Policy Statement .View the
Pay Transparency Posting - Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Irving , Application Support Engineer - AVP, Engineering , Irving, Texas
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