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Application Support Engineer - AVP

Company: Citi
Location: Irving
Posted on: January 26, 2023

Job Description:

  • Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success. The CTI Enterprise Analytics Services organization is actively recruiting for a Automation Application Support Lead Engineer with solid understanding and extensive hands-on experience on developing and supporting automation products for large scale deployments. The candidate must have experience with all components of the Ansible, Linux and Hadoop ecosystem and will contribute to the support and enhancement of Operations automation tool. Responsibilities:--- Understand application functionality, lead & coordinate support team to validate application deliverables as part of SIT and UAT rollout.--- Lead & coordinate support team for application code rollout across SDLC via defined CI/CD code release process and perform deployment checkouts.--- Setting up & manage High Availability application environment, application hosts, application IDs and entitlements.--- Work with various enterprise engineering and support teams to analyze application level integration issues.--- Performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests. --- Analyzing application logs to find issues and work with appropriate teams to resolve.--- Performing Incident/outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks. --- Engagement with ITIL processes including Major Incident management, problem management, change management, etc.,--- Drive Operational Excellence across Application stack to improve Operational scores across Incident, Capacity, Change, Resiliency, and Monitoring. --- Ability to define procedural guidelines for various Support processes to strengthen support process.--- Confidently handle outage communication with stakeholders in Business and Operations.--- Strong Team Player and able to operate independently to navigate through teams for addressing complex issues and tasks. --- Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.--- Guide/Coach junior team members to target higher standards in Support delivery.--- Work collaboratively with Peer group and partners to accomplish organization goals. --- Performs other duties and functions as assigned.Qualifications:5+ years overall IT experience.2+ years of experience with Big Data solutions, operations automation and techniques.Experience with Cloudera distribution (CDH) and Cloudera Manager is preferred.Experience with hybrid cloud architecture including exposure to public cloud platforms such as AWS, GCP, etc.Experience managing vendor interactions for trouble shooting sessions, enhancement requests, and guiding vendor roadmaps to meet Citi standards and functional requirements. Experience with Red Hat Linux, UNIX Shell Scripting, Java, RDBMS, NoSQL, and ETL solutions.Experience with Kerberos, TLS encryption, SAML, LDAPExperience developing Hadoop integrations for data ingestion, data mapping and data processing capabilities.Experience with designing application solutions that make use of enterprise infrastructure components such as storage, load-balancers, 3-DNS, LAN/WAN, and DNS.Experience with concepts such as high-availability, redundant system design, disaster recovery and seamless failover.Good interpersonal with excellent communication skills - written and spoken English.Able to interact with client projects in cross-functional teams.Good team player interested in sharing knowledge and cross-training other team members and shows interest in learning new technologies and products.Ability to create documents of high quality. Ability to work in a structured environment and follow procedures, processes and policies.Self-starter who works with minimal supervision. Ability to work in a team of diverse skill sets and geographies.Exposure to Citigroup internal standards, policies and procedures is a plus (does not apply to external candidates).Technical Skills:Strong experience on technologies outlined below.--- Experience in handling Web Applications with high-level understanding of Spring Boot, Angular, Load Balancer, DNS routing, REST APIs, etc.,--- Big Data technologies like Hive, Spark, Impala, Cloudera Manager.--- Experience in supporting BI dashboards.--- Experience in performing DMLs on MongoDB collections, Export & Import collections, writing Hive queries for data analysis, etc., --- Python, Ansible,Unix Shell scripting--- Scheduling Tools (Autosys/Control M)--- ITRS Monitoring / AppDynamics / Elastic Search / Splunk Qualifications:
    • 5-8 years of relevant experience in an Engineering or Support role
    • Experience working in Financial Services or a large complex and/or global environment
    • Project Management experience
    • Consistently demonstrates clear and concise written and verbal communication
    • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
    • Demonstrated analytic/diagnostic skills
    • Ability to work in a matrix environment and partner with virtual teams
    • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
    • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
    • Proven track record of operational process change and improvementEducation:
      • Bachelor's degree/University degree or equivalent experience - Job Family Group: Technology - Job Family:Systems & Engineering Time Type: Full time Primary Location: Tampa Florida United States Primary Location Salary Range: $81,160.00 - $121,750.00 Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .View the " EEO is the Law " poster. View the EEO is the Law Supplement .View the EEO Policy Statement .View the Pay Transparency Posting - Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Irving , Application Support Engineer - AVP, Engineering , Irving, Texas

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