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Inside Solutions Engineer, Infrastructure

Company: Presidio, Inc.
Location: Irving
Posted on: March 18, 2023

Job Description:

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Inside Solution Engineer
The Inside Solution Engineer is a member of Presidio's National Inside PreSales Team supporting the Pre-Sales Engineering organization across Presidio primarily tasked with working closely with local teams of Solution Architects and providing technical assistance to customers, and Presidio Inside Sales organizations.
The Inside Solution Engineer's initial primary focus will be to participate in a training & enablement program which is focused on teaching you the skills required to be a PreSales Engineer at Presidio. The role assumes a basic entry-level experience with PCs, Office applications, web browsers, and fundamental technologies such as WiFi, Windows/Mac Operating Systems, basic networking, server or storage fundamentals, and the Internet. Experience in an IT organization, IT Help Desk, or similar technical support role is advantageous.
The initial curriculum will focus on providing you with knowledge of servers, storage, networks, and other IT technologies from our partners including Cisco, Dell/EMC, Pure Storage, and PaloAlto Networks. You will gain an understanding of IT products and solutions through a combination of online and in-person training, shadowing, mentoring, and various activities and exercises related to the Inside PreSales role.
In addition to participating in the training curriculum, you will be responsible for assisting other members of the Inside PreSales team to create configurations, professional services documents, research technical questions, as well as other related activities.
In time, as you progress and gain competency and achieve certification levels, you will have the opportunity to grow your skills and career within Presidio, take on more responsibility & activities, and interface with clients, sales teams, and other groups within Presidio.
The ISE is expected to continually develop their technical and industry knowledge and stay up to date on the latest products and trends focused on industry technologies by attending webinars/seminars, training classes, and by closely working with the Solution Architects team on a daily basis. A successful ISE will demonstrate an ability to not only rapidly gain knowledge and understanding of new areas of technology and products but will be eager to understand the business of Presidio and our customers.
Travel Requirements:
This position does not require any travel. It will be based in any location (REMOTE) in the United States with preference to candidates that live in Central, Mountain and/or Pacific Time Zones.
Job Responsibilities:

  • Participation in technical training enablement program
  • Create Solution diagrams, collect & review requirements data from customers, and perform other PreSales activities in support of engineering initiatives
  • Research technical issues, answer customer questions about Presidio products, technologies, solutions, and offerings from our OEM partners.
  • Provide configuration support for products and offerings from our key strategic vendors
  • Follow standard processes and manage workflow related to the creation of pre-sales deliverables
  • Collaborate with other team members to provide solutions for Presidio's customers
  • Work in a focused and directed manner to improve overall productivity & efficiency across Presidio's PreSales team
  • Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution
  • Perform customer service functions, including interacting with customers and answering questions
  • Work alone and with others to create of technical configurations, statement of works, proposals, and other PreSales work outputs.

    The Inside Solution Engineer is an entry-level position within the team. This role will focus on enablement & training and learning the role of a PreSales Engineer with Presidio. You will also perform a variety of PreSales functions and activities, in conjunction with other members of the team. A successful Inside SE will have a strong desire to advance their skills and learn new technologies and apply them in a high-quality manner. The ISE role provides a potential career path to move into an Inside Solution Architect role and eventually into a customer-facing Solution Architect or Enterprise Architect role based on the candidate's ability to learn, grow, and their willingness to achieve goals and expand their skills.
    Required Skills:

    • Knowledge of typical office applications and computer use.
    • Strong written skills, critical attention to detail, and a self-motivated work ethic.

      Additional Desired Skills:

      • Participation or graduation from an industry or manufacturer training program for IT professionals.
      • Experience in an IT-related field such as manufacturer, VAR, IT Solution Provider.
      • Manufacturer or Industry certifications such as A+, Network+, Cisco Certified Design, Dell Associate, or Pure Associate Architect.

        Education and Experience:

        • Associate or Bachelor's Degree (preferably in Information Technology, Computer Science or similar field of study) OR equivalent experience and/or military experience
        • 1+ years of technical experience

          Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
          Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
          For more information visit:
          Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.
          To read more about discrimination protections under Federal Law, please visit:
          If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.
          Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to
          Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

          Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Presidio, Inc., Irving , Inside Solutions Engineer, Infrastructure, Engineering , Irving, Texas

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