Tier 2 NOC Engineer-1
Company: Comcast Corporation
Location: Plano
Posted on: May 2, 2024
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Job Description:
Comcast Business offers a suite of Connectivity, Communications,
Networking, Cybersecurity, Wireless, and Managed Solutions to help
global organizations of all sizes prepare for what's next. Powered
by the nation's largest Gig-speed broadband network and backed by
24/7 customer support, Comcast Business is the nation's largest
technology provider to small businesses and one of the leading
service providers to the Enterprise market. Comcast Business has
been consistently recognized by industry analysts and associations
as a leader and innovator, and one of the fastest growing providers
of Ethernet services. Job Summary Responsible for being the
escalation point of contact for all high level break/fix and
maintenance issues or events for the OC. Provides subject matter
expertise for CRAN, CMTS, transport, Video, CDV, HSI and works
closely with the engineering teams. Performs a variety of highly
complex analytical duties in the planning development, testing and
evaluation of Comcast's network. Responds to escalations and
resolves issues that arise from hardware and software failures.
Manages network tuning, performance and designs strategies and
makes recommends to improve network performance. Job Description
Core Responsibilities Performs a variety of highly complex
analytical duties in the planning, development, testing and
evaluation of Comcast's network, including CRAN, CMTS and the IP
platform and Video platform. Works closely with engineering and
national teams on network operations to ensure proper and efficient
operations of the network. Measures volume and performance of the
network traffic; identifies utilization and performance issues;
designs strategies and recommendations to improve network
performance. Provides necessary support for additions and changes.
Devises and implements strategies for solving network issues or
increasing network performance, including the development and
production of network system documentation and instructional and
procedural manuals for other employees to utilize in order to
resolve problems or make network improvements. Supports all the OC
tools and alarms, analyze systems needs and determines priority of
devices attached to the network. Ensures the availability of
networking services; studies, evaluates, analyzes and monitors the
network to determine problem areas and/or areas of concern.
Monitors and isolates outages and impairments. Ensures that server
databases and other related resources are properly maintained and
devises strategies to improve performance of the network. Provides
subject matter expertise for all network equipment, technical
training and support to other operational groups. Updates code and
software to ensure proper system performance. Engineer 2 performing
Network Desk duties performs the following: Determines if the
network, or a portion of the network, needs to be shut down to
resolve complex issues. Provides technical support for the capacity
and utilization reporting and tuning across the product lines.
Tests, monitors and analyzes the network to isolate outages across
all product lines. Performs port turn ups and downs on CRAN aligned
to the agreed to demark matrix. Develops changes and improvements
in the network including re-routing of traffic. Provisions DWDM and
CWDM circuits. Engineer 2 performing Video Desk duties performs the
following: Participates in the review of video failures, as
appropriate and provides feedback to prevent future occurrences
within the established post mortem process. Accountable for video
configuration audits and adherence to the golden configuration.
Supports national desk for DSG and 2way conduit applications.
Supports all channel migration from the headend to the CRAN.
Supports all SD and HD channel launches. Uses all available tools
to monitor and isolate IP video outages and impairments. Maintains
all IP video delivery devices (i.e. RPD's, OM-1000's and
NC-1500's). Performs MPEG troubleshooting through a variety of
highly complex analytical duties in the testing and evaluation of
Comcast's network. Provides operational support for the DAC and
DNCS in conjunction with engineering and AVS. Directs Headend
Technician(s) in troubleshooting network issues for video, ADS and
Switched Digital video. Engineer 2 performing CHSI Desk duties
performs the following: Devises modulation changes to the CHSI
QAMs. Acts as the SME in isolating problems between the CMTS,
transport distribution and subscriber Modem equipment. Ensures the
CHSI network is optimally engineered. Analyzes and troubleshoots
networks such as: CHSI Infrastructure, CRAN/CMTS and transport.
Designs, conducts and interprets database and CHSI configurations.
Provides technical support during the deployment of the CHSI
product or the installation of additional CMTS's in the market.
Engineer 2 performing CDV Desk duties performs the following:
Provides technical support during the deployment of the CDV product
or the installation of additional soft switches in the market.
Monitors and clears all hung COPS processing. Supports the
implementation of new capacity associated with the facilities and
trunking for PSTN interconnection. Acts as the SME in isolating
problems between the switch service provider, transport
distribution and subscriber telephony equipment. Provides subject
matter expertise for all voice equipment, technical training and
support to other operational groups. Ensures the voice network is
optimally engineered. Analyzes and troubleshoots networks such as:
Voice Infrastructure, CRAN/CMTS and transport. Designs, conducts
and interprets database and switch translations. Engineer 2
performing Systems Desk Specific function performs the following:
Designs and creates tools that gather and integrate data from
disparate systems (such as Comcast billing, ticketing, provisioning
and network monitoring systems, among others). Designs, codes,
tests, deploys and evaluates highly reliable programs in Perl, C,
C++, C#. Designs, codes, tests, deploys and evaluates highly
reliable web pages in PHP, ASP, JavaScript, Script etc.
Collaborates with Engineering, Excellence in Operations (XOC),
Advanced Technical Support and other internal departments to
generate data for problem analysis and fix. Writes scripts in SQL,
Perl, C++, JavaScript, ASP.Net. Consistent exercise of independent
judgment and discretion in matters of significance. Regular,
consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) and overtime as necessary. Other
duties and responsibilities as assigned. Employees at all levels
are expected to: Understand our Operating Principles; make them the
guidelines for how you do your job. Own the customer experience -
think and act in ways that put our customers first, give them
seamless digital options at every touchpoint, and make them
promoters of our products and services. Know your stuff - be
enthusiastic learners, users and advocates of our game-changing
technology, products and services, especially our digital tools and
experiences. Win as a team - make big things happen by working
together and being open to new ideas. Be an active part of the Net
Promoter System - a way of working that brings more employee and
customer feedback into the company - by joining huddles, making
call backs and helping us elevate opportunities to do better for
our customers. Drive results and growth. Respect and promote
inclusion & diversity. Do what's right for each other, our
customers, investors and our communities. Disclaimer: This
information has been designed to indicate the general nature and
level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications. Comcast is
proud to be an equal opportunity workplace. We will consider all
qualified applicants for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, veteran status, genetic information, or any
other basis protected by applicable law. Education Bachelor's
Degree While possessing the stated degree is preferred, Comcast
also may consider applicants who hold some combination of
coursework and experience, or who have extensive related
professional experience. Relevant Work Experience 2-5 Years
Keywords: Comcast Corporation, Irving , Tier 2 NOC Engineer-1, Engineering , Plano, Texas
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