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Sales Engineer, Commercial

Company: Mimecast Services Limited
Location: Irving
Posted on: May 18, 2018

Job Description:

ID 2018-3033Job Location(s) US-TX-IrvingPosition Type Permanent - Full TimeMore information about this job:Overview

The successful candidate will be an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and sales skills. You might have a background in pre-sales or you might be an experienced IT professional with strong communication skills looking to move out of the back office. This position is a technical pre-sales consulting role supporting the sales activities of the Mimecast North American business unit for our medium business segment (customers under 350-1499.) The primary responsibilities are to provide pre-sales technical support to Mimecast sales staff, reseller partners and customers. Other responsibilities are to include some involvement in key customer engagements and training of our sales teams. A large majority of the activity will be focused on pre-sales activity. Mimecast's security, archiving and continuity cloud services protect business email and deliver comprehensive email risk management in one fully-integrated subscription service. Mimecast reduces the risk, complexity and cost traditionally associated with protecting email. You no longer have to manage an array of disjointed point solutions from multiple vendors. And you mitigate single vendor exposure if you have moved your primary email server to the cloud with services like Microsoft Office 365. Our best-of-breed services protect the email of over 21,800 customers and millions of users worldwide against targeted attacks, data leaks, malware and spam. We give employees fast and secure access to sensitive business information, and ensure email keeps running in the event of a primary service outage. Therefore a good understanding and first-hand experience of the current market leading email system migration processes and software tools is essential.

As Mimecast is a rapidly growing and evolving company the role is very flexible and will involve many different and changing aspects, for example: interfacing with product management, participating in marketing events and training sales reps on the product.


  • Technical Pre-Sales Support. Providing technical advice and support to sales opportunities and engaging with technical contacts in customer and reseller partner organizations, to ensure the Mimecast service is positioned correctly, understood and any technical objections are overcome. This will include product demonstrations, presentations to senior customer contacts and writing formal RFP response documents as well as the preparation of high level implementation plans. The role will involve close working with sales colleagues and input into the qualification and sales strategies in partnership with sales.
  • Proof-Of-Concept support. In conjunction with our Service Delivery team, supporting more complex solutions and overseeing the implementation and success of pre-sales proof-of-concepts. Some experience in project management and working with technology partners is helpful.


    • Experience in the design, management and maintenance of typical business email systems
    • Strong understanding of typical email system migration processes and tools used in Exchange migrations and upgrades
    • Extensive understanding of email archiving solutions and archiving business drivers
    • Experience of working with demanding business customers
    • Familiarity with networking and security technologies and services
    • Understanding of spam, viruses and email security and Internet based threats
    • Proven record of taking ownership of real customer issues and resolving them under pressure
    • Track record of responsibility for project leadership and completion
    • Ability to work with and gain input and resources from multiple teams and disciplines
    • Ability to explain technical solutions to a business focused customer
    • Ability to be proactive and self sufficient
    • Flexible approach and willingness to learn new skills and disciplines
      Desirable Skills:

      • In depth understanding of email management and security/archiving solutions such as Forefront, ProofPoint, Barracuda, Symantec Enterprise Vault
      • Experience in dealing with customers in a pre-sales environment
      • Experience in consultative selling of complex services
      • Real experience with anti-spam, anti-virus, archiving vendors and services
      • Experience with Saas based solutions
      • Experience of operating in an indirect sales environment
      • Experience of working in a high growth and dynamic company

        We offer a highly competitive rewards and benefits package including private healthcare, dental and life coverage. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive on being high performers, problem solvers, and team players with passion and integrity.

        Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.


        Keywords: Mimecast Services Limited, Irving, Sales Engineer, Commercial, Engineering, Irving, Texas

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