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Support Engineer 2

Company: Experis
Location: Irving
Posted on: February 15, 2019

Job Description:

Title: Support EngineerLocation: Las Colinas, TXDuration: ASAP - 6/30/19 - Contract with possible extensionLanguages: Mandarin & EnglishNo two days are the same in Customer Service and Support with this Enterprise Client. We engage in challenging and complex problem solving. We constantly pick each other's brains and our minds are always abuzz with ideas for helping our customers throughout the world to realize their full potential.Our team is open and welcoming, we speak many languages and we come from a variety of cultural backgrounds. We are looking for talented people with a growth mindset, a passion for solving complex issues and obsession for customer happiness.We are looking for engineers who love putting out fires - people who thrive under difficult and challenging circumstances, who enjoy getting involved in tough situations and learn at the same time.If you love technology and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be the career opportunity for you.About the Role:

  • You will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your investigation over the phone and Web.
  • When needed, you will transfer your cases to your colleagues, involve subject matter experts, or escalate to Engineering (Product Groups) and Management. Your day-to-day job will be about both providing technical expertise (either on your own or by involving your colleagues), and being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
  • Every day you will have to make judgment calls regarding your case load, how to prioritize it, how to maximize your effectiveness, how to set time aside to learn about our new products and technologies, and evolve as a professional.Top Three Must Have Hard Skills:
    • Experience with any development language: ASP.NET, Java, Python C#, Web applications
    • Worked in a customer service/customer facing position
    • Excellent command of the English languageExperis is an Equal Opportunity Employer (EOE/AA)

      Keywords: Experis, Irving , Support Engineer 2, Engineering , Irving, Texas

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