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Support Engineer 2

Company: Beyondsoft Consulting Inc.
Location: Irving
Posted on: May 18, 2019

Job Description:

Job Description A Support Engineer for this team primarily works with external developers who use the App Center platform with their applications developed in multiple frameworks (Objective-C, Swift, Java, Xamarin (C), and React Native) and multiple platforms (Android, iOS, UWP). Responsibilities Supporting customers primarily on live chat and also over phone if required Create support articles. documenting customer scenarios, potential causes and troubleshooting steps Effectively communicating with customers and stakeholders Reproduce issues and report site incidents Identify, confirm, escalate bugs and provide appropriate alternate implementations techniques in Microsoftrsquos products reported by external developers Identify issues that occur frequently and help create a knowledge base article to solveworkaround that issue Qualifications Strong troubleshooting and problem solving skills Prior experience in DevOps, preferably with Visual Studio Team Services (VSTS), Azure DevOps, GitHub Knowledge on Continuous IntegrationDelivery systems like JenkinsBitriseBuddyBuild would be a plus Development experience using XCodeAndroid StudioVisual Studio is preferable Experience with ReactNative is an added advantage

Keywords: Beyondsoft Consulting Inc., Irving , Support Engineer 2, Engineering , Irving, Texas

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