MS Infrastructure Engineer I
Company: Christus Health
Posted on: August 17, 2019
The Enterprise Microsoft Infrastructure Engineer I is a strategic
position providing the highest level of technical skill and
expertise in on-premise and Azure Active Directory, on-premise
Exchange and Exchange Online messaging services, Skype for Business
Server and Teams mobile messaging and collaboration services,
ZixCorp email encryption services, Proofpoint Email Protection and
Enterprise Archive, Infoblox DDI, Microsoft File Services
(including technologies such as distributed file system (DFS-N,
DFS-R) and File Classification Infrastructure (FCI)), and network
services such as DNS/DHCP and enterprise printing (known throughout
as the 'listed technologies'). The Enterprise Microsoft
Infrastructure Engineer I is responsible for full life cycle
management of the technologies listed above and the environment
including requirements gathering, design, implementation and
support. This position has extensive technical knowledge and
experience in email, messaging (including mobile messaging),
scripting, directory services, file services, network services and
Day to day activities include future strategic planning,
operational maintenance, monitoring, availability and capacity
planning for email, messaging (including mobile messaging),
directory services, file services, network services and
collaboration services. . The position also works as part of a
cross-functional team that deals with the full spectrum of
technology and will fulfill the role of third level support for all
above technologies, providing training and direction to other
technical staff that perform the bulk of the first and second level
Strategy & Planning -- Plans and coordinates the future state of
the listed technologies and environment for CHRISTUS information
management. Designs solutions that meet the information system
vision and strategy of the organization; plans, prioritizes, and
manages projects, service requests, and routine assignments.
System Engineering - Analyzes listed technology configurations for
critical corporate resources; evaluates changes and additions for
proposed system acquisitions and provides critical input to the
decision-making process relative to integration, operations, cost,
resource requirements, and maintenance; develops plans and
recommendations to improve the performance and efficiency of the
storage network; addresses all aspects including hardware,
software, outside services, etc.; prevents unplanned disruptions,
especially of critical systems.
System Integration -- Integrates technologies listed above and
Microsoft Active Directory, Azure, and Exchange, and Exchange
Online components, subsystems, and facilities including Skype for
Business Server, Teams, ZixCorp email encryption services,
Proofpoint Email Protection and Enterprise Archive, and Microsoft
SharePoint Services into the existing technical environment;
assesses impact on other systems; installs, configures, and
verifies the operation of AD and Exchange components; maintains or
improves integration and operation of systems relative to the
overall environment; leads or participates as team member in
System Management -- Designs, implements, and oversees a proactive
process to collect and report data and statistics on the listed
technologies; ensures the systems operate efficiently and meet the
needs of the organization; ensures they are kept at most current
stable version/release; performs research and testing to verify
impact of installing all updates; monitors performance of all
assigned systems, responds to reports of slow or erratic
performance; control of all aspects of the AD and Exchange network;
provides training to IM associates and clients as needed
Training & Certification - Maintains in-depth knowledge and current
certification from Microsoft in all technologies listed above.
Problem Management -- Support the problem and availability
management process by providing expert level, Tier 3 support for
Incidents, working with problem management to accurately diagnose
root cause, and implement changes to prevent the reoccurrence of
future incidents. Update the problem management knowledge base for
Incident Management process.
Availability Management -- Support the Availability Management
process in architecting and implementing design for availability.
Participate in System Outage Analysis to determine prevention of
future problems and minimizing downtime.
Service Continuity -- Participate in IT Service Continuity Practice
by insuring technical design, implementation and testing to support
continuity plans. Implement risk mitigation measures as defined by
Applications and Systems Development - Interface with and support
staff in all areas and at all levels in the definition of
requirements, selection, design, development, implementation, and
support of information systems. Provide technical oversight of
system architectural development and technical guidance on problem
definition and resolution
Communication - Provide effective oral and written communications
to staff to facilitate understanding, ownership and accomplishment
of project goals and objectives. Demonstrate strong interpersonal
skills, possess good negotiating skills and promote teamwork.
Standards - Develop and implement standards and procedures for
technical problem solving tools and communication techniques.
Maintain follow-up process for system deficiencies and end user
trouble reports. Analyze and recommend procedural standards and
changes to enhance user tasks and correct problem areas, as they
Teamwork - Maintain and demonstrate good teamwork on assigned
projects through actions and job performance.
Performs other duties as assigned.RequirementsRequirements:
- Bachelor's degree in Computer Science, Engineering, Math or
related field or equivalent experience (6 years) required.
- Extensive technical knowledge of Microsoft Active Directory and
Microsoft Exchange Server to include: Active Directory integration,
working with scalable database architecture, coexistence, security,
Outlook Web Access, support for mobile devices, integration with
Outlook, system availability, and clustering support.
- Extensive technical knowledge of collaboration tools such as
Skype for Business Server and Teams as well as knowledge of large
Microsoft file services infrastructure technologies including
Distributed File Systems (DFS-N & DFS-R), and File Classification
- Extensive experience working with Active Directory Forests, AD
Domains and Trusts, AD Certificate Services, Group Policy
Management, Internet Information Services (IIS), DNS, DHCP, SMTP,
MAPI, and IMAP.
- Knowledge of local and wide area networking on multiple
platforms: Windows, Linux and VMware; network protocols and
routing; network, server, and host operating systems; IP
networking, internet and intranet technologies; email, groupware,
office automation and collaboration technologies; voice and/or data
communications; voice and/or data networking; Windows desktop OS;
server hardware, software, and administration.
- A total of six (6) years of experience in large corporate
systems environment with a wide variety of Information Management
systems, networks and technologies required.
- Minimum of three (3) years of experience in Active Directory
and Exchange system management.
- Experience with automation and scripting in PowerShell is a
- Prior experience in a health care systems environment is a
- One or more of the following certifications required:
- Microsoft Certified Solutions Expert
- Microsoft Certified Associate or equivalent
- Linux certification
Keywords: Christus Health, Irving , MS Infrastructure Engineer I, Engineering , Irving, Texas
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