Case Manager / CSR - Multiple Openings

Company: VIP
Location: Irving
Posted on: January 16, 2020

Job Description:

6 openings available for Case Managers / CSR pay 15.00 -18.09 a bonus 4 openings at 8am - 4:30pm 2 openings at 9am - 5:30pm Job Summary: Receives cases generated in Salesforce by other teams, as well as from inbound customer e-mails. Troubleshoots service, billing, pricing, and other inquiries. Resolves all issues and responds to customers in a timely manner. Works with Customer Service, Order Administration, and Planning & Scheduling to resolve concerns. Essential Case Management Duties and Responsibilities include the following: Provide hassle-free service to every customer (internal or external), in a positive manner that is focused on resolution of issues within the first outreach. Respond to customer inquiries regarding service, billing, and sales. Generate invoices and correct problems with billing, account reconciliations, etc. Perform troubleshooting of customer problems and escalate when appropriate. Act as a liaison between customers and sales team for cancellation and sales-related questions or issues Maintains a minimum case closure rate of 40 cases/day Qualifications High School diploma or GED 1 year Customer Service experience

Keywords: VIP, Irving , Case Manager / CSR - Multiple Openings, Executive , Irving, Texas