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Mainframe Lead L1 L2 Teams (C13 / VP)

Company: Citigroup
Location: Irving
Posted on: May 14, 2020

Job Description:

The Operations Manager for the L1-L2 Mainframe support owns the technical performance of the team members, their constant training and exposure to the latest Z IBM Mainframe technology, owns the development of the teams to increase the efficiency of problem resolution techniques understanding of applications and critical business functions, also the skills to interact and maintain etiquette while being the center of the technical coordination to find the shortest path to repair-resume.Requires the candidate to be passionate about technology and social skills and able to lead a diverse team (we are global company with team members from different cultures and geographies) and need all to accomplish our goals. This candidate will be responsible to develop the vision and implement a plan for future improvements within its scope. Will be involved in advanced infrastructure build, problem management, and service improvement as needed to constantly find improvements opportunities and efficiencies.--Skills / Experience LevelsDemonstrated 8-10-- years of experience leading teams of technologists preferably in a comparable technology or financial institutions organization on the Z platform-Mainframe for complex configurations and operationsExperience building strong, effective teams maintaining impeccable performance.--Strong communication skills with the ability to articulate clearly in high stress situationsOpen and willing to learning and sharing your knowledge with the team and helping them achieve their goals and upskill constantly.Positive attitude with the drive to get the work done partnering with other units at different levels.Have to enjoy collaborating and working as part of a cross discipline team in difficult conversation and challenging personalities.You need to demonstrate cases where you continuously were looking for ways to improve operations and succeeded..--Good solid understanding the importance of prioritization of your work.Providing a great experience for your team and your internal customers is important to you.Education:Bachelor's degree (Computer Science or Engineering degree preferred) or equivalent work experience

Keywords: Citigroup, Irving , Mainframe Lead L1 L2 Teams (C13 / VP), Executive , Irving, Texas

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