Account Manager

Company: Walker Engineering
Location: Irving
Posted on: January 9, 2021

Job Description:

Walker Engineering is an construction industry leader in Electrical Contracting, Teledata, Automation & Controls, and Audio/Visual installations and offers highly motivated professionals the opportunity to develop their careers by working in a fast-paced atmosphere on some of the biggest projects in Texas. Our culture at Walker Engineering is based on safety, teamwork, family, customer focus and leadership; what we refer to as "The Walker Way." A family-owned and operated business since 1981, Walker has been consistently listed in top industry publications for our growth and innovation in the healthcare, mission critical, corporate campus, high-rise and higher education markets.We are taking applications for an RCDD-certified Network Account Manager to provide overall management direction on network projects involved in the installation, alteration, addition, and/or repair of low voltage systems and associated materials and equipment for small to midsize projects and/or tenant finish projects.Qualified candidates will have extensive experience/knowledge (4-8 years) of construction design, finance, and management specifically in telecommunications or structured cabling, commercial security and A/V installations. An RCDD certification is required.Other duties include:

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner's representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Walker's overall business plan and market strategy.
• Identify customer's operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Walker's capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and 'close' the sale.
• Assist with creating and making marketing presentations that showcase Walker's character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer's scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer's scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer's advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Perform additional assignments as requested by supervisor.Back ShareApply Now

Keywords: Walker Engineering, Irving , Account Manager, Executive , Irving, Texas