NAS Account Management Specialist - Irving, TX

Company: ADT
Location: Irving
Posted on: January 12, 2021

Job Description:

Company Overview: At ADT, we---ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Position Summary: Develop and secure long-term relationships with National Account Customers. Proactively manage accounts for 1 Touch Plus National Account customers. Perform daily audits to prevent and eliminate potential security issues. Essential Duties And Responsibilities include the following. The National Account Support Management Specialist may be expected to perform some or all of the duties listed and other duties as assigned. Perform client care calls to External and Internal customers. Ensure accuracy of data in Mastermind. Coordinate service, and billing of National Account Customers. Prepare formal correspondence in response to customer---s questions or concerns. Ensure that all customer correspondence is responded to or forwarded to the appropriate department within 24 hours of receipt in the department. Track statistical information as needed for the department and compile data into reports that are submitted to management in a timely manner. Conduct communication meetings with External and Internal Customers on a regular basis to ensure that changes in policies, procedures and standards are disseminated in a clear and concise manner and are understood by everyone. Establish good working relationships with National Account Point of Contacts. Perform research and client care calls to National Account holders. Utilize dashboards, 1 Reports, and other resources daily to proactively manage account activity and support National Account customers. Promote the full product line and services offered by ADT/Protection 1. Work with NAM/AVP to provide both oral and written presentations to customers outlining quarterly 1 Touch Report performance, billing systems and applicable services. Obtain accurate central station information required for the monitoring and service of the account. Assist the installation, service, and billing departments as required. Perform daily account audits and updates. Make credit adjustments to accounts when necessary. Work with the branches and Monitoring department to research and resolve customer issues. Evaluate pending service calls daily for assigned customers and work with the appropriate branches to ensure service calls are completed and moved to a ---Final QC--- status for billing. Perform all other duties and projects as assigned. Position may require mandatory overtime. Supervisory Responsibilities: Train and mentor peers, but no direct supervisory duties required.

Keywords: ADT, Irving , NAS Account Management Specialist - Irving, TX, Executive , Irving, Texas