Field Service Manager
Company: RDO Equipment Co.
Location: Irving
Posted on: January 16, 2021
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Job Description:
This individual will provide leadership in motivating, managing,
and evaluating field service team members in the North Texas
stores. He/she will manage the field service operations to ensure
customer satisfaction. He/she will be responsible for meeting with
customers and driving sales. Field management responsibilities
include overall scheduling, customer management, coordination and
allocation of resources.Specific Duties Include:* Collaborate with
the Service Managers of the three North Texas locations: McKinney,
Irving and Fort Worth.* Demonstrate leadership in all aspects of
the field service operations.* Coach and mentor field service
employees on a regular basis with regards to efficiency,
productivity, rework, and gross margin. * Ensure customer
satisfaction. Work with the field service team to know the
customer's current and future expectations and work with all store
departments to resolve customer concerns.* Understand and
communicate the quarterly Profit Sharing program to employees.*
Oversee the scheduling of all field service work and assignments.*
Oversee the timecard review and signoff for all technicians.*
Ensure work orders are charged out in a timely and in a profitable
manner.* Ensure the processing of warranty claims timely monitoring
of warranty sub-ledger for all pieces of equipment.* Manage and
maintain company property including equipment and vehicles.
Inventory company-purchased tools and follow checkout guidelines.*
Provide feedback to improve processes and customer satisfaction.*
Facilitate or participate in monthly safety meetings.* Review
monthly Risk Management Report by location with the General/Store
Manager.* Create and monitor annual field service benchmarks and
budget, in alignment with the company's financial and operational
objectives.* Review all receivables at least monthly. Establish
collection plans and monitor aggressively. Ensure that appropriate
communications take place throughout the location/s by
facilitating/participating in monthly open-book meetings,
conducting regular team meetings, encouraging an open-door policy,
and proactively seeking feedback from team members.* Foster an
engaged work environment within the location/s, encouraging
accountability, open communication, teamwork, and a commitment to
serving the customer.* Lead and manage all business and/or
department activities related to ensuring the customer experience
is positive and that all team members are committed to creating
solutions and long term relationships with customers.* Ensure that
the company/location reputation and image in the community is
consistent with RDO Integrated Controls Core Values, and that
business relationships with all stakeholders are not compromised. *
Manage the evaluation, allocation, and management of physical and
financial resources and administer the hiring,
development/training, management, evaluation, and effective
assignment of people resources.* Responsible for ensuring that
sound and safe business practices and processes are implemented and
continuously improved to effectively and efficiently achieve
ethical business objectives.* Follow all safety rules and
regulations while performing work assignments and adhere to all
policies and procedures as specified in company manuals and as
directed in the employee handbook. * Proactively seek and
participate in available company-sponsored training, in an effort
to develop and advance knowledge base and skill set.* Maintain a
positive and professional working relationship with peers,
management, and support resources, with a constant commitment to
teamwork and exemplary customer service.* Perform all other duties
as assigned by management in a professional and efficient
manner.Job Requirements:* Previous service supervisory/management
experience* Excellent customer service skills* Excellent oral and
written communication skills* Strong computer skills* Industry
experience preferred* College degree preferred* Candidates must
have valid work authorization and be able to work in the U.S.
without company sponsorship.Equal Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: RDO Equipment Co., Irving , Field Service Manager, Executive , Irving, Texas
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