SACM / Service Asset Configuration Manager
Company: Capgemini
Location: Irving
Posted on: February 19, 2021
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Job Description:
JJob Title: SACM Manager 3 - SACM Onsite Manager
Location: Dallas, TX
Travel: 25%
Job Description: Service Integration SACM delivery for a large,
international clientSACM Job Description: Delivery
Responsibilities--- Ability to understand supplier contracts, track
supplier duties and obligations for SACM operations--- Responsible
for delivering client SACM services and provide data to hold
supplier accountable for SLA performance related to SACM---
Provides provide feedback on delivery issues and escalate (where
applicable) to the Service Delivery Manager and/or Service Line
Management--- Pro-actively works on service improvement initiatives
and service improvement plans to improve service quality and
implement cost reductions--- Pro-actively manages the day-to-day
delivery relationship with the supplier's operational
representatives--- Supports Service Delivery Manager or provides
inputs to Lead Operations Delivery Manager in promoting new service
propositions to improve or extend the services to client---
Possesses a thorough understanding of the delivery strategy of
Capgemini as well as the client business processesKPI
Implementation/Performance Reporting--- The SACM Lead is
accountable for monthly SACM Status delivery and presentation---
Collaborates with the SACM lead to identify operations data to
support creation and reporting of contractual SLA and KPI
reporting--- Monitors compliance of agreed processes, as well as
performance indicators--- Ensures adherence to client-defined
standards and change control procedures making sure adequate
controls are in place to detect adverse trends--- Provides service
and data improvement reporting of in-scope suppliers to client
management (as required) Management of SACM and Related Delivery
Groups Effectively interacts with SIAM SACM Manager and delivery
teams & suppliers and clients:--- Oversees the end to end delivery
activities to produce deliverables to meet client contractual
requirements/obligations--- Builds relationships with client
partners and Product Owners throughout the companyGeneral
Qualifications--- 8 to 10 years of outsourcing experience,
Bachelor's degree;--- Experience in a wide variety of information
technology fields to fully understand the details of the services
that can be provided--- Experience in a service line operational
role providing infrastructure services--- Detailed understanding of
the various service level agreements and the performance measures
required to manage the agreements and the relationship with the
clients--- Good understanding of contract management, including
duties and obligations--- Good presentation and customer relations
skills to understand client concerns and requirements--- Be able to
assume overall control of and resolve complex customer or
operational issues
Capgemini is an Equal Opportunity Employer encouraging diversity in
the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other
characteristic protected by law.This is a general description of
the Duties, Responsibilities and Qualifications required for this
position. Physical, mental, sensory or environmental demands may be
referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide
individuals with disabilities an equal employment opportunity,
Capgemini will consider reasonable accommodations that might
involve varying job requirements and/or changing the way this job
is performed, provided that such accommodations do not pose an
undue hardship.Click the following link for more information on
your rights as an Applicant - What we offer:Your career matters to
you and is important to us too. Because your goals and needs are
constantly evolving, we offer visibility, leeway and support to
help you grow and progress in your career. This approach builds
notably on our comprehensive competency framework, our personal
development, training and career management programs, and our
University innovative and business-focused learning curriculums.We
promote a culture of diversity. We believe working with talented
individuals from different backgrounds and points of view is a
strategic advantage and an ongoing opportunity. Diversity enriches
our creative solutions and adds value for our clients.Our Shared
values have been at the heart of the group since our formation.
They are honesty, boldness, trust, freedom, team spirit, modesty
and fun. These values influence the way we meet client needs while
respecting the regulatory requirements of each country in which we
operate, and the way we promote ethically sound practices within
Capgemini and in our partnerships.Capgemini is committed to
building a workforce of employees with diverse backgrounds and work
experiences.*LI-CV1
Keywords: Capgemini, Irving , SACM / Service Asset Configuration Manager, Executive , Irving, Texas
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