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SACM / Service Asset Configuration Manager

Company: Capgemini
Location: Irving
Posted on: February 19, 2021

Job Description:

JJob Title: SACM Manager 3 - SACM Onsite Manager
Location: Dallas, TX
Travel: 25%
Job Description: Service Integration SACM delivery for a large, international clientSACM Job Description: Delivery Responsibilities--- Ability to understand supplier contracts, track supplier duties and obligations for SACM operations--- Responsible for delivering client SACM services and provide data to hold supplier accountable for SLA performance related to SACM--- Provides provide feedback on delivery issues and escalate (where applicable) to the Service Delivery Manager and/or Service Line Management--- Pro-actively works on service improvement initiatives and service improvement plans to improve service quality and implement cost reductions--- Pro-actively manages the day-to-day delivery relationship with the supplier's operational representatives--- Supports Service Delivery Manager or provides inputs to Lead Operations Delivery Manager in promoting new service propositions to improve or extend the services to client--- Possesses a thorough understanding of the delivery strategy of Capgemini as well as the client business processesKPI Implementation/Performance Reporting--- The SACM Lead is accountable for monthly SACM Status delivery and presentation--- Collaborates with the SACM lead to identify operations data to support creation and reporting of contractual SLA and KPI reporting--- Monitors compliance of agreed processes, as well as performance indicators--- Ensures adherence to client-defined standards and change control procedures making sure adequate controls are in place to detect adverse trends--- Provides service and data improvement reporting of in-scope suppliers to client management (as required) Management of SACM and Related Delivery Groups Effectively interacts with SIAM SACM Manager and delivery teams & suppliers and clients:--- Oversees the end to end delivery activities to produce deliverables to meet client contractual requirements/obligations--- Builds relationships with client partners and Product Owners throughout the companyGeneral Qualifications--- 8 to 10 years of outsourcing experience, Bachelor's degree;--- Experience in a wide variety of information technology fields to fully understand the details of the services that can be provided--- Experience in a service line operational role providing infrastructure services--- Detailed understanding of the various service level agreements and the performance measures required to manage the agreements and the relationship with the clients--- Good understanding of contract management, including duties and obligations--- Good presentation and customer relations skills to understand client concerns and requirements--- Be able to assume overall control of and resolve complex customer or operational issues

  • --- Good knowledge in all areas of delivery in an outsourcing environment
    Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Click the following link for more information on your rights as an Applicant - What we offer:Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.*LI-CV1

Keywords: Capgemini, Irving , SACM / Service Asset Configuration Manager, Executive , Irving, Texas

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