Senior Client Account Director (Remote)
Company: Epsilon
Location: Irving
Posted on: February 24, 2021
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Job Description:
Company DescriptionEpsilon is the leader in outcome-based
marketing. We enable marketing that's built on proof, not promises.
Through Epsilon PeopleCloud, the marketing platform for
personalizing consumer journeys with performance transparency,
Epsilon helps marketers anticipate, activate and prove measurable
business outcomes. Powered by CORE ID--, the most accurate and
stable identity management platform representing 200+ million
people, Epsilon's award-winning data and technology is rooted in
privacy by design and underpinned by powerful AI. With more than 50
years of experience in personalization and performance working with
the world's top brands, agencies and publishers, Epsilon is a
trusted partner leading CRM, digital media, loyalty and email
programs. Positioned at the core of Publicis Groupe, Epsilon is a
global company with over 8,000 employees in over 40 offices around
the world. For more information, visit epsilon.com. Follow us on
Twitter at @EpsilonMktg.Job DescriptionEpsilon is seeking high
performing candidates focused on developing strategic client
relationships and driving growth. Candidates should have strong
relationship management skills, a proven track record in selling
professional services and software, an entrepreneurial spirit, and
relevant industry experience. In this role, candidates will have
responsibility for strategic account planning and execution, client
retention and growth, and development of executive-level client
relationships for one or two large Fortune 500 clients. The
candidate should have demonstrated the ability to create solutions
and services that deliver breakthrough campaigns and customer
experiences informed by strategic insights, data and technology.The
Work You'll DoYou will be responsible for the development and
execution of a three-year strategic plan for assigned client;
account strategies that deliver business value to client and
generate growth for Epsilon. You will build and maintain executive
relationships between Epsilon and the client; this includes
identification and cultivation of all individuals who influence,
buy, or have a stake in solutions / services that Epsilon can
provide. You will work closely with an enterprise sales rep and
cross functional team to execute on account growth and development
strategies. The candidate will play a critical role in the customer
experience that we aspire to create at different stages of the
customer life cycle. You will be able to quantify and articulate
the business value that Epsilon provides to your clients; the
client will understand the business impact of Epsilon solutions and
services.Successful Senior Client Account Directors will hit profit
and client satisfaction targets, retain their clients, and generate
growth year over year.Responsibilities* Developing an in-depth
knowledge of the client's business, strategic objectives and annual
goals; the industry within which the they operate, key trends,
disruptors, economics; competitors, positioning, key trends,
marketing programs; organization structure, decision making
process, key influencers and stakeholders, budget ownership; key
initiatives, objectives, decision makers, budget; marketing
technology landscape, relationships with Epsilon competitors*
Communicating the client vision to the overall account team
(delivery, client services, sales, strategic consulting and partner
organizations)* Leading a cross functional team to create and
execute on a three year strategic account plan* Building strong
consultative relationships with key client executives and
navigating various levels within the client organization and across
marketing, IT, and procurement functions* Meeting with and
maintaining an onsite presence with your clients* Playing a
leadership role in pursuits, proposals and overall account
management* Acting as the voice of the client for solution design*
Staffing and developing the client services team* Serving as an
escalation point for key challenges with accountability for the
resolution of client issues* Proactively assessing the market
landscape, what competitors are doing, as well as continuously
keeping up to date with Epsilon's offering and solution/product
development pipeline.Qualifications* Experience working in and with
large, highly-matrixed corporate environments without continuous
guidance* Experience in and with organizations with significant
scale and complexity* Experience achieving against high
growth/sales targets* Experience working in a consultative manner
with clients and serving as a key advisor and partner* Experience
leading high-stakes work (e.g. key accounts, strategic
initiatives)* Experience in fast-changing environments* Experience
managing challenging (external) stakeholders* 10-15 years'
experience as account relationship and/or business development
manager serving Fortune 500 clients* Track record of delivering
high impact solutions and experiences, collaborating with cross
functional teams, and driving vision and purpose* Relevant industry
experience and knowledge, preferably in leadership or account
management roles.* Deep and varied expertise in in digital
marketing.* Passion for client service and delivering positive
business outcomes for clients* Success in playing a leading role
within a matrixed account team* Strong background in crafting and
delivering proposals* Ability to influence and lead
cross-functional teams in multiple client pursuits and initiatives
concurrently* Strong business insight and strategic mindset* Poise,
executive presence, outstanding communications skills* Bachelor's
degree is preferredAdditional InformationGreat People, Deserve
Great BenefitsWe know that we have some of the brightest and most
talented associates in the world, and we believe in rewarding them
accordingly. If you work here, expect competitive pay,
comprehensive health coverage, and endless opportunities to advance
your career.Epsilon is an Equal Opportunity Employer. Epsilon's
policy is not to discriminate against any applicant or employee
based on actual or perceived race, age, sex or gender (including
pregnancy), marital status, national origin, ancestry, citizenship
status, mental or physical disability, religion, creed, color,
sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any
other characteristic protected by applicable federal, state or
local law. Epsilon also prohibits harassment of applicants and
employees based on any of these protected categories.Epsilon will
provide accommodations to applicants needing accommodations to
complete the application process.For San Francisco Bay and Los
Angeles Areas Epsilon will consider for employment qualified
applicants with criminal histories in a manner consistent with the
City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
and San Francisco Police Code Sections 4901-4919, commonly referred
to as the San Francisco Fair Chance Ordinance.Applicants with
criminal histories are welcome to apply.REF79661G
Keywords: Epsilon, Irving , Senior Client Account Director (Remote), Executive , Irving, Texas
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