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Vice President of Operations - Molly Maid

Location: Irving
Posted on: February 25, 2021

Job Description:

Vice President of Operations - Molly Maid Vice President of Operations - Molly Maid Company Overview Neighborly-- is the world's largest home services franchisor, focused on repairing, maintaining and enhancing homes and businesses. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across multiple service categories at in the United States and in Canada. More information about the company, and its franchise concepts, is available at and Neighborly-- is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association (DFV) and is a founding company of the Veterans Transition Franchise Initiative (VetFran). Neighborly was named to the 2019 Inc. 5000 most successful privately-owned companies in America. Position Overview: The VP of Operations will be responsible for directing, administering and coordinating the operations of Molly Maid in support of the policies, goals and objectives established by the President. Primary Responsibilities:

  • Support the President in the development, operation and promotion of the Company's business and brand.
  • Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives.
  • Support the President in leading the franchise system to meet weekly, monthly, annual sales and earnings before interest and taxes (EBIT) budgets.
  • Drive year over year same store sales growth by providing overall leadership, direction and guidance in the establishment and maintenance of consistent operations throughout the franchise system.
  • Establish operating policies consistent with broad policies and objectives of the Company and ensure their execution. Develop and enhance the uniqueness of the "brand" or "system". Regularly and systematically evaluate the results of overall operations, and of the franchisees' businesses, and report the results to the President.
  • Hire, develop, oversee, and manage a staff of Franchise Business Coaches in order that they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President.
  • Work with the Franchise Business Coaches in monitoring the franchisees' financial performance and health on a regular basis. This would include helping them to develop financial budgets and operating plans on an annual basis.
  • Assist the Franchise Business Coaches in working with and supporting the franchisees as necessary.
  • Develop and report regularly on Key Performance Indicators for the Franchisees.
  • Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Develop and implement procedures and tools to promote communication and adequate information flow between the Company and its franchisees. Consistent communications to the franchise owners on system updates, upcoming events and other relevant information is required.
  • Assist and organize regional meetings, Franchise Business Coach meetings and other staff training sessions. Assist, as necessary, in the monthly basic training classes for new franchisees. The V.P. of Operations could also have the responsibility to design, teach or oversee these initial training courses for franchisees. Support the annual Neighborly-- Reunion and encourage the franchisees' attendance and participation.
  • Assist the Legal department on related company matters. This will require that the Vice President of Operations have a thorough understanding of the Franchise Agreement and related F.D.D.
  • Manage the support team to assist the Compliance Department, when requested, with the collection of franchisees' receivables and required documentation.
  • Evaluate and develop new service and product offerings as may be required, including working with the Company's product vendors and to assist the President in managing these vendor relationships.
  • Perform other duties as required. These duties may include assignments in job classification other than their own. Required Attributes:
    • Demonstrated experience as a team leader; leading teams to generate a vision, establish direction and motivate members to achieve established goals.
    • Excellent oral and written skills and the ability to effectively communicate with and persuade individuals at all level both internal and external to the organization.
    • Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate matrixed relationships.
    • Personality and behavior characteristics that provide for an even-handed approach to problem resolution.
    • The desire and ability to organize the basic elements of projects and direct their overall successful execution.
    • Team versus individually goal oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner
    • Ability to read, analyze and interpret profit and loss statements, balance sheets and basic business law.
    • Ability to lift 25lbs on occasion.
    • Must be willing to relocate to the Dallas, TX area. Education & Experience: Education: Bachelor's degree (B.A.) for a four-year college or university.-- Experience: A minimum of ten (10) plus years of in Operations, preferably in a franchise and/or retail environment required. Physical Requirements: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice. Neighborly----is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Keywords: NEIGHBORLY, Irving , Vice President of Operations - Molly Maid, Executive , Irving, Texas

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