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Manager, Network Engineering

Company: 7-Eleven, Inc.
Location: Irving
Posted on: November 19, 2021

Job Description:

Overview:Who we areImagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee-- - and Big Bite-- -. "Brain Freeze"-- - is a 7-Eleven registered trademark for our 53-year old Slurpee-- - and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.How we leadAt 7-Eleven we are guided by our Leadership Principles.Be Customer ObsessedBe Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an "It Can Be Done"-- - AttitudeDo the Right ThingBe AccountableEach principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.About This OpportunityResponsibilities:JOB SUMMARY:As a Manager - Network engineering and operations, this person will accomplish results through the management of professionals and integrates subject matter and industry expertise within a defined area. We are seeking a technically strong person who is eager to manage a team. Ideally, you will have mentored and managed a small team in the past, and you have passion for production support of technology. This is a dynamic, highly diverse team, and we are passionate about embodying a culture of positivity.Provide management and guidance to the Network engineering and operations staff, focus on the implementation of new and enhanced networks across thousands of locations, high availability and quick resolution of the services delivered. This position has responsibility for all support aspects of 7-Eleven's Enterprise Networks, including integration with Cloud providers, 3rd party providers, and managing a local team. Maintain, close liaison with various operational, project, development, vendor and product teams, ensure ongoing service and support can be maintained to defined service levels.KEY DUTIES AND RESPONSIBILITES:Manages Enterprise Network engineering and operations teamProvides technical oversight across systems and architectures.Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.Provides guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.Consults with the primary stakeholders of the application in conjunction with development managers in order to understand the strategic objectives of users.Requires awareness of audit and compliance related issues.Contributes to formulation of strategies for network growth and stability.Champion initiatives to enable network high availability for Business-As-Usual which includes monitoring, failover and resiliencyAbility to handle incidents, problems and change at a global enterprise level.Responsible for delivery of end results and shares responsibility for budget management which directly impactsNetwork Operations; accountable for resource planning.Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholdersExhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions.Performs other duties and functions as assignedQualifications:EDUCATION AND EXPERIENCE:EDUCATION: Bachelors/4 Yr DegreeYEARS OF RELEVANT WORK EXPERIENCE: 10+ yearsYEARS OF MANAGEMENT EXPERIENCE: 5+ yearsCERTIFICATIONS / LICENSES: NASPECIFIC KNOWLEDGE AND SKILLS:7+ years of hands-on work within large scale networking environmentDemonstrated experience with mentoring and experience in people managementSenior stakeholder management experienceFundamentals of Networking and demonstrated experience supporting very large scale network environments.Experience using call/ticketing softwareModerate level understanding of TCPIP routing and switching, along with network design best practicesModerate level understanding of BGP, OSPF, Network Security, Switching topologies, and Cloud networking.Experience writing technical specifications is recommended.Ability to interface with business areas and effectively translate business needs into technology based business solutions.Strong customer service orientation.Ability to keep abreast of new technological and or/procedural developments and demonstrate knowledge and expertise with software tools and an ability to evaluate solutions.Ability to deal with and resolve ambiguity.Strong leadership, planning and project management skills.Excellent written and verbal communication skills#LI-NS1INDSJ711IT

Keywords: 7-Eleven, Inc., Irving , Manager, Network Engineering, Executive , Irving, Texas

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