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Associate Product Manager Communication Hub

Company: Neiman Marcus Group
Location: Irving
Posted on: November 22, 2021

Job Description:

POSITION OVERVIEWThe Neiman Marcus Product Management Team is looking for a skilled Associate Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.The Associate Product Manager provides key support to the product team by facilitating investigation, analysis, review and documentation of business features and functionality of NMG websites & supporting digital capabilities. The APM will be responsible for organizing and leading feature kickoffs and writing user stories for new features as well as existing feature enhancements. The Associate Product Manager will also serve as a product expert on the team and will be responsible for data analysis and insights that will be used to drive optimizations.PRIMARY RESPONSIBILITIESDeveloping subject matter expertise in the product area from both internal and external points of viewPartnering with product managers and other business stakeholders to understand evolving business needs and customer impactsGathering and documenting business requirements for user stories and partnering with the product team to create user flows, use case scenarios, iteration planning boards and other necessary artifactsPerforming data analysis on key product metrics to quickly understand customer interaction and areas of opportunityCreating feature overview decks and training materials and presenting them to stakeholdersTriaging and troubleshooting complex user-reported system defectsAssisting QA team in understanding requirements and ensure that proper testing is doneCoordinating functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performanceSKILLS AND EXPERIENCEStrong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environmentDetail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneouslyAbility to multi-task, working independently and to collaborate with cross functional teamsProven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experienceAbility to interact with executives, managers, subject matter experts, and scrum teams in matrix organizational structureExperience in eCommerce and Omni-Channel delivery Experience with Atlassian suite of tools (Jira/Confluence/Structure) PERSONAL CHARACTERISTICSStrong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative. Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels. Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensusEDUCATION & TRAININGMinimum of 2 years of eCommerce experience in an associate product manager or business analytics role, including: process definition, management and monitoring, release management, web experience, database, XML, and/or requirement definition.Proven analytical/technical aptitude evidenced by 2 or more years of successful experience in a quantitative rolePrevious retail or eCommerce experienceBachelor degree in IT, Computer Science, business or other related field

Keywords: Neiman Marcus Group, Irving , Associate Product Manager Communication Hub, Executive , Irving, Texas

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