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Director of Delivery

Company: Wimmer Solutions
Location: Irving
Posted on: November 22, 2021

Job Description:

DIRECTOR OF DELIVERY

JOB #: 19878

Our client is looking for a Director of Delivery to join their growing team who will be responsible for managing overall project and resource planning and management for database system development and production for a portfolio of accounts.

What You Get To Do

  • Meets client commitments on-time and provides high quality client centric service
  • Effectively manages the day-to-day team activities to achieve objectives
  • Maintains a high-quality technology solution as evidenced by solution audits and results
  • Identifies solution improvements and efficiency to benefit clients and the company, communicates changes with client/team and manages the implementation of changes within the production schedule
  • Effectively coordinates resources external to direct team
  • Understands and implements strong program management practices (Change Requests, Issue Management, Risk Management, Decision Tracking)
  • Communicates status, issues and risks effectively to client team members, Vice President, Delivery and client specific staff
  • Manages the P&L and is responsible for achieving the forecast P&L (updated as necessary based on client changes)
    Sales and Proposal Support ("New - Existing")
    • Ability to reach across a client organization and discover new opportunities
    • Ability to be strategic from a technology perspective and engage in consultative relationships
    • Accurately estimates work effort and delivery timelines to support solution change management
    • Ability to assist with authoring functional and technical scope section related to change management
      People Management and Mentoring
      • Identifies resource/technical needs and is able to construct case for acquiring the resource/technical need
      • Provides feedback to TSG capability leads regarding shared resource(s) performance
      • On-boards new resources by providing client specific solution information, processes, practices and client specific knowledge
      • Acknowledges and recognizes members of the team
      • Identifies struggling resources and proactively seeks to address performance issues either via coaching/mentoring or replacement
      • Ensures definition of roles and responsibilities across all team members involved with project
      • Acts as informal coach and mentor for resources on the account assisting them with career advice and growth as well as ways of being successful at Targetbase
        What You Bring
        • Bachelor's Degree
        • 7 years of experience successfully managing production clients
        • 5 years of experience successfully managing CRM technology deployments
        • Overtime as necessary
        • Travel is required
          KNOWLEDGE & ABILITY
          • Strong client engagement skills including presentation skills, ability to think on his/her feet, and the ability to communicate technical messages effectively to non-technical audiences
          • Solid understanding of relational database concepts, exposure to SQL
          • Ability to interface and provide feedback to Technology Solutions Group Capability Leaders and Thought Leaders on best practices and standards for a solution
          • Understanding of common IT offering (B/Us, Security, DR - Business Continuity, Infrastructure Support)
          • Understanding of CRM and Database marketing solutions
            Must be able to work for a US based company without requiring visa sponsorship.

            More About Wimmer Solutions

            At Wimmer Solutions, we've built a reputation for results-driven, innovative, business and technology solutions that help companies execute on their strategic initiatives. We custom tailor our services to fit our clients' needs from consulting and technology process outsourcing to interim technical talent resourcing.

            We're all about people and community. Since 2002, we have offered technology staffing and managed services for the great Seattle area. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success. Not only do we provide a wide variety of benefits like medical and dental, but we are also committed to inspiring and creating positive change in the world with our community outreach programs. You will join a large team of professionals who are passionate about their careers as well as their community. For more career opportunities or to refer a friend, please visit

Keywords: Wimmer Solutions, Irving , Director of Delivery, Executive , Irving, Texas

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