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Director, IT Services & Delivery- Remote Based

Company: Highgate Hotels
Location: Irving
Posted on: January 15, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .



The Director, IT Services & Delivery, reporting to VP, IT Services & Delivery, is responsible for the support for operational technology systems at our hotels. We are seeking a dynamic leader that can work with disparate internal and external teams to enable an environment of continued success. The ideal candidate will be focused on driving results and meeting key performance goals.


- Highgate is an organization focused on growth. The director is required to have project management skills and organization to handle many short-term and long-term projects. Including:

- Hotel Brand Compliance including PIP
- Renovation
- New Construction
- Infrastructure Deployment
- Systems Upgrade\Updates\Replacement
- Industry\Regional Compliance
- Cloud Migration
- Hardware Refresh
- Payment Systems Migration
- PBX Replacement\Migration

- The ideal candidate will be able to utilize project management tools such as Smartsheet or Planner to set thresholds and milestones, to allocate resources, to manage change orders and to communicate progress to stakeholders.
- The Director, IT Services & Delivery establishes, builds, and strengthens relationships with external hotel technology solution providers.

- Reviews Service Level Agreements (SLAs)
- Reviews contracts
- Manages outsourced projects
- Reviews Security Alerts and reporting.
- Established cadence to meet with partners to review KPIs and plan future projects and budgets.
- Runs proposal process to evaluate potential technology solutions. Negotiated pricing and services.
- Participate in Vendor\Product Advisory meetings and boards.

- Be familiar with privacy and security compliance, including PCI and PII (i.e. CCPA, GDPR, NY S.H.E.I.L.D.) and stay up-to-date on emerging security regulations and contractual obligations. They will work to identify and reduce scope and risk exposure for Highgate Corporate and hotels. Working to remediate gaps identified at hotels, and to put in new plans to meet updated rules and to document current compliance posture.
- Work with brands and owners to make sure that deployed technologies meet technical, design, performance, brand and company specifications.
- Work with many teams, this leader must be able to build and grow professional relationships with teammates at the brand level, hotel, regional and corporate levels and with technical and non-technical partners. Collaborate with teams in Accounting, Treasury, Sales, Operations, Finance, Asset Management, Revenue Management, and others.
- Work with the Highgate IT team to deploy new solutions. The Director, IT Services & Delivery will assure that hotels are prepared for new brand standards as launched. Ensure proper training, feedback, and follow up are completed at appropriate milestones. Listen to team's post-deployment to find areas of improvement, and lessons learned.
- Seek opportunities to expand their skills and understanding of Hospitality Information Systems; to grow personally and professionally.
- Other responsibilities as management requires.

Keywords: Highgate Hotels, Irving , Director, IT Services & Delivery- Remote Based, Executive , Irving, Texas

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