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Security Operations Center Manager

Company: ADT
Location: Irving
Posted on: May 12, 2022

Job Description:

Company Overview: At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit or follow us on and . Position Summary The ADT Commercial (ADT-C) Security Operations Center (SOC) Manager leads a team of Operators responsible for building the capabilities to achieve 24x7x365 monitoring of security threats. The SOC Manager is responsible for extending these key security capabilities to ADT-C's subscribing client organizations as a hosted SOC service, to assist in to protecting their environment. The SOC Manager is a high visibility role and requires a strong leader with outstanding customer service skills capable of delivering presentations to management and client oranizations. The SOC Manager primary areas of responsibility are:

  • Assist Director with design and implementation of SOC pilot program
  • Partner with cross-functional teams to design and implement Innovation lab
  • Manage the monitoring and response procedures for the security systems of all subscribing client organizations
  • Lead tours and presentations of the SOC capabilities and technologies to potential and existing clients
  • Report results of testing and validating new security technologies and applications A successful candidate will be able to coordinate team members in evaluating security incidents or high-risk situations within an environment to provide clear, concise recommendations and feedback to leadership. Essential Duties & Responsibilities The major responsibilities of the position include, but are not limited to, the following duties:
    • Participate in recruitment and hiring of SOC Operators
    • Lead and manage 24x7 ADT-C SOC team daily operations
    • Develop and implement SOC policies and procedures
    • Lead security event monitoring, management and response
    • Manage incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
    • Team & vendor management, overall use of resources and initiation of corrective action where required for SOC
    • Creation of reports, dashboards, metrics for SOC operations and presentation to Leadership
      • Co-ordination with stakeholders and cross-functional teams, build and maintain positive working relationships with them
      • Partnered with the innovation lab - benchmark, analyze, report on, and make recommendations for the improvement and growth of bleeding and leading-edge security technologies and applications
      • Participate in quarterly business reviews with vendors and clients
      • Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in ADT-C and the client's environment
      • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
      • Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation
      • Meet performance metrics defined by both ADT-C. and clients subscribing to security monitoring services, including onboarding, ongoing monitoring, and improvements
      • Act as an advisor and partner to both ADT-C and its client organizations regarding security risks; work collaboratively with impacted parties to assess business drivers and provide recommendations
      • Manage and enhance the tools, tactics, and techniques used within with the SOC. Lead in the assessment, architecture and implementation of security technologies
      • Participate in routine, periodic internal assessments and tabletop exercises, and other activities that contribute to operational readiness
      • Benchmark and implement industry best practices to detect and mitigate potential threats
      • Evaluate new technology, equipment, software and system processes and makes recommendations to ADT-C. and clients
      • Other duties as assigned Education & Qualifications
        • Bachelor's degree in a related field and 5 + years in a security related industry, or,
        • 8+ years in a related field of work
        • 5+ years in a leadership role of a related field Core Competencies
          • Excellent leadership skills
          • Excellent verbal and communication skills.
          • Strong and clear report writing ability
          • Strong presentation skills
          • Strong analytical and problem-solving capabilities.
          • Self-motivated and comfortable working without direct supervision.
          • Comfortable in a team environment.
          • Able to multi-task while remaining detail oriented.
          • Strong decision-making ability during emergency situations.
          • Must be able to speak clearly while providing guidance during emergencies
          • Able to work and communicate effectively with all levels of leadership both verbally and in writing
          • Able to handle high pressure situations with key stakeholders
          • Able to collaborate across the organization and operate effectively with multiple teams and solutions towards a shared goal
          • Above average computer proficiency Certificates & Licenses Security related professional certifications preferred. Examples of security related professional certifications include but are not limited to:
            • CPP, ASIS
            • PSP, ASIS
            • Security+, CompTIA Tenets eSRG has a set of tenets that describe our core beliefs. To perform this job successfully, an individual shall be competent in:
              • Collaboration
              • Comfortable dealing with ambiguity
              • Communications
              • Emotional intelligence
              • Innovation
              • Intellectual honesty
              • Passion
              • Reliability
              • Servant leadership Work Environment Ability to work any shift within the 24/7 operation, including holidays and weekends Physical Demands The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires prolonged sitting, twisting, turning, bending, in the performance of daily office activities. The employee is occasionally required to stand, sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Keywords: ADT, Irving , Security Operations Center Manager, Executive , Irving, Texas

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