Program Manager Digital Human Resources - Human-Centered Design Expert
Company: Christus Health
Location: Irving
Posted on: May 13, 2022
Job Description:
DescriptionSummary:The Digital HR Program Manager will be a key
influencer, and champion of our digital HR and associate experience
and strategies to create a world-class Associate Experience. The
Digital HR Program Manager will design and co-lead innovative new
ways technology can advance and modernize our Associate experience,
which includes architecting and optimizing the enterprise human
resources suite of technologies and its ecosystem. Serve as the
guardian of data embedded within the technologies with
responsibility for its integrity, quality and use to advance
business strategies. The ideal candidate will have an
entrepreneurial mindset, with a bias for action and ability to deal
with ambiguity and rapidly changing environments. You will have
strong strategic aptitude; proven ability to define a winning
business strategy and product roadmap and gain buy-in from
stakeholders at all levels. You will understand the competitive
landscape, be an expert on all products in the realm of your
program, and drive changes to our products to create
improvement.Human-Centered Design ExpertProvides human-centered
design and UX/UI expertise to support the experience design for
selected MTMs, while leveraging understanding of platform
capabilities to bridge the gap between functional requirements and
configurations.Responsibilities
- Bridges the gap between MTM Owners and IS/Implementation team
to -ensure the experience design is translating correctly through
the -enabling technologies; highlights user experience improvements
-throughout design process -and -works with teams on
implementation
- Supports the development and refresh of design guiding
principles through the lens of human-centered design and UX/UI
- Partners with the Human-Centered Research Associate to align on
the latest thinking design approaches and leading practices
suitable for execution at CHRISTUS Health
- Provides expertise on UX/UI design concepts to support the
activation of selected MTMs and continuous improvement for the
Associate experience afterwards
- Participates in design sessions and applies human-centered
design expertise to ensure the experience is designed with the
"Associate first" mindset
- Conducts evaluations and testing for the activated MTMs and
provides feedback to MTM Owners -Work Experience and Certifications
- Experience working with experience design method, including
application of UX/UI trends and best practices
- Familiar with human-centered design concepts, including
Moments-that-Matters (MTM), Journey Maps, Personas, digital
platforms, etc.
- Experience with translating complex concepts and methods into
consumable language for specific audience
- Experience working with highly cross-functional teams and
maintaining the relationships with different teams across the
organization
- Experience working under a highly collaborative environment and
maintaining continuous communication -Requirements:
- Bachelor's Degree in Computer Science or similar from an
accredited university or college or a 10 year minimum of relevant
work experience.
- Minimum of 5 years of experience in digital domains (Including
demonstrable -digital acumen; Experience building and maintaining
web applications and platforms, with knowledge of HTML, CSS, and
JavaScript; Experience with web technologies, learning / content
management systems, multimedia / authoring tools, and assessment /
evaluation tools; Experience evaluating learning technologies and
performing research / development in the field of learning; Vendor
management experience).
- Advanced knowledge of API and SFTP connections.
- Proficient in the creation of key technical documentation (i.e.
Step-by-Step / User-Guides, Knowledge Articles, FAQ's, etc.)
- Strategically evolve and grow existing products and services to
constantly deliver a better Associate experience.
- Technical fluency; comfort understanding and discussing
architectural concepts, schedule tradeoffs and new opportunities
with technical team members.
- Proven experience in vendor contract negotiations and
management.
- Demonstrated expertise as a consultant, innovator and thought
leader..
- Experience with MOOCs, micro learning, simulations, virtual
reality, augmented reality, self-paced and video-based learning,
chatbots, and artificial intelligence.
- Proven ability to identify, analyze, and solve ambiguous
problems, showing a track record of making business decisions using
relevant data and insights.
- Process excellence certifications a plus (LEAN, Six Sigma,
Agile etc.)
- Strong communication and customer service skills; strong
project management skills.Work Type: -Full Time
Keywords: Christus Health, Irving , Program Manager Digital Human Resources - Human-Centered Design Expert, Executive , Irving, Texas
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