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SFMC Technical Delivery Manager (Remote)

Company: Epsilon
Location: Irving
Posted on: May 14, 2022

Job Description:

Company DescriptionJob DescriptionEpsilon is seeking a Salesforce Marketing Cloud Technical Delivery Manager to join our Digital Experience (DX) Practice and lead delivery of digital solutions for our clients. This person will report to the Vice President, Digital Solutions.You will manage the design and implementation of Marketing Automation solutions for our clients, delivering premier, creative, complex, high-volume, high-visibility, enterprise-scale projects. You'll drive implementation projects, ranging anywhere from 6 months to two years, within an expanding professional services group working in today's hottest and most rapidly growing enterprise software sectors.*The role is 100% remote and can be based anywhere in the US.*The work:

  • Works in a client-facing role to lead the end-to-end delivery lifecycle of Salesforce Marketing Cloud solutions including but not limited to Journey Builder, Automation Studio, Interaction Studio, Content Builder, Email Studio and Mobile Studio
  • Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects.
  • Plans and estimates delivery, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
  • Manages day to day on-shore and off-shore project teams during the project lifecycle
  • Manages the project ideation, gathering high-level business requirements, and defining the detailed requirements and process into epics and stories
  • Develops the documented solutions through hands on implementation or directing other developers as necessary
  • Establishes and evolves best practices for the development efforts within the Salesforce Marketing Cloud platform
  • Identifies risks to the platform or individual initiatives that they are engaged with and helps develop risk mitigationsQualifications
    • Minimum 3 years of experience leading the successful delivery of SFMC projects
    • 3+ years' experience with Salesforce Marketing Cloud minimally including the following features: Journey Builder, Automation Studio, AMPScript, Content Builder, Salesforce Connector, and Business Units
    • Minimum 5 years of project management experience delivering technology solutions
    • Experience with marketing campaign design, implementation, and execution
    • Bachelor's degree or equivalent (minimum 10 years) work experience
    • 3+ years' experience documenting business problems requirements, designing solutions, and authoring technical documents
    • Experience delivering solutions within waterfall and agile methodologies
    • Knowledge of data extraction, transformation, and load tools
    • Experience across other digital marketing channels: ads, SMS, mobile apps, web
    • Experience with customer data management (data warehouse, data lakes, CDP, etc.) technologies
    • Significant experience with project and workflow management tools such as MS Project, Jira, Workfront, Monday, Asana, etc.
    • Effective problem solving and conflict resolution skills.
    • Superior verbal and written communication skills.
    • Mastery of scope & change management controls.
    • Demonstrates strong leadership and motivation.
    • Account management background a plus.
    • PMP certification a plus.Additional InformationWhen you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.comGreat People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.Applicants with criminal histories are welcome to apply.#LI-SJ1REF155939F

Keywords: Epsilon, Irving , SFMC Technical Delivery Manager (Remote), Executive , Irving, Texas

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