Director, Account Management, Specialty Distribution Services

Company: McKesson
Location: Irving
Posted on: May 15, 2022

Job Description:

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.Leading the account management team in developing & implementing effective and efficient ways to have successful set up, launch and maintenance of manufacturer partner's products and services within Specialty Distribution by: Creating, maintaining, and leading a near term product launch pipeline tracker Working closely with the internal partners to setup and manage class of trade restrictions, inventory levels, returns processing, contract pricing, chargeback processing, manufacturer reporting, financial processing for both inbound and outbound transactions, and daily account/product inquires. Providing support and product information to the Sales and Customer Service Teams Utilize SAP to manage account and product attributes.Responsible for developing and maintaining high customer satisfaction within the account management team and growing our footprint within manufacturer partner organizations by:Leading the account management team to identify manufacturer partner issues, gaps in service and measure key metrics of the service level expectations of our manufacturer customers.Cross collaboration with other leaders to ensure high performance level of manufacturer customer service across broader McKesson.Leading the team that acts as the primary point of contact for manufacturers on day to day questions/issues and facilitating communication across the company.Assisting manufacturers in navigating the larger McKesson enterprise.Developing and maintaining a thorough knowledge of McKesson's products, functions, marketing and/or service policies and procedures.Prepares and delivers quarterly business reviews with manufacturer partners.Understanding customer processes and decision drivers as well as their current and future needs.Proactively identifying new ways of creating value with customers.Involves team members as needed to resolve all issues and escalates to Business Development leader as necessary.Tracking and managing issues through to resolution.Manage internal customer relationships effecting account/project management by: Continuously seeking new business opportunities Identifying projects for process improvements Participating in or leading cross functional teams for the purpose of developing new product/service offering or driving process improvements. Remain tightly connected with key internal stakeholders including Business Development, Procurement, and Operations on their activities, including supply chain optimization, reporting, governance, and planning. Provides monthly status reports to ensure senior level management visibility to project and client status.Ensuring alignment between Full Line Wholesale and Specialty Distribution purchasing teams and their unique implementation processes by: Documenting key roles and responsibilities Establishing a thorough training and communication plan Scheduling ongoing status meetings between teams.McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisitionmckesson.com . Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through the internal career site.Join us at McKessonPDN-9626be6f-9c45-4112-879e-1778509ff942

Keywords: McKesson, Irving , Director, Account Management, Specialty Distribution Services, Executive , Irving, Texas