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Director - Solution Delivery and Support

Company: Michaels Stores
Location: Irving
Posted on: May 15, 2022

Job Description:

Support Center - IrvingWe're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit Michaels BenefitsCO, CT and NYC only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT and NYC only
The Director - Solutions Delivery & Support is accountable for all aspects of the IT lifecycle for an assigned department or functional area of the company. This position is the primary contact and liaison with the business function it supports providing leadership in planning business needs, roadmaps, solutions, and budgets for that department or business function. This position is responsible for the overall success and development of the program, as well as assigned project managers and is the liaison between business leaders and technical community, including providing education, updates and key performance metrics to business partners.
Major ActivitiesBusiness Partnership, guidance and leadership in solutions delivery:

  • Owns product lifecycle activities of the solutions in the respective area, including solution architecture, buy/build decisions, and enhance, upgrade, sunset decisions.
  • Helps business identify and qualify business development opportunities leading to the Solution Roadmaps.
  • Plan and run overall governance and IT work intake process for assigned business unit across the full range of IT solutions and services.
  • Participate in cross-functional governance process.
  • Prioritize work with business partners and utilizing the established governance process.
  • Maintains close relationship with the business to understand the strategy and related objectives; is able to translate business requirements into actionable IT activities.
  • Helps business with design and optimization of business processes.
  • Gets results by acquiring appropriate internal or external resources or products.
  • Educates business partners on the scope of IT solutions and services.
  • Analysis: Logically breaks down problems into their essential elements; carries out diagnosis and develop solutions.
    Solutions Visionary:
    • Leads design of the Solution Roadmaps and acts as a visionary of solutions in the respective functional area. Must be in tune with changes in business initiatives and directions and can translate to changes in the Roadmaps and IT Initiatives.
      Team Building:
      • Supports team members and empowers them so they can complete their activities in timely manner and with quality.
      • Builds teams that are effective, creative and generate positive environments. Promotes the success of others and constructively resolves disagreements.
        Program/Portfolio Management
        • Leads matrixed teams in the development of master plans that model program commitments and timing.
        • Assesses program requirements, while developing and recommending a sound approach/application to meet the needs of the program and client.
        • Ensures that program deliverables satisfy requirements.
        • Coordinates resource usage by increasing or decreasing resources to reflect program needs.
        • Facilitates status review meetings among program team members and client.
        • Conducts Program status meetings with senior management.
        • Communicates program vision, goals, and objectives of the program.
        • Coordinates issue/risk resolution between teams. Communicates issues/problems to the entire team immediately when the impact of waiting/following normal status schedules may adversely affect the program. Advises senior management on project management capability and risk. Identifies and recommends contingency measures.
        • Determines, monitors and reviews costs, operational budgets, schedules and staffing requirements for cross-functional project teams.
          Solution Deployment
          • Change agent to the business for needed system upgrades or changes for assigned functional areas or business segments.
          • Leads change management activities; conducts assessments and participates in root cause analysis; prioritizes implementation changes; provides change request approvals.
          • Responsible for overall customer service levels and managing and mitigating overall IT risk.
          • Partners with business, other IT groups, and co-source partner teams in Incident and Problem Management efforts.
          • Understands and shares IT support activities and trends, manages to assigned budgets.
          • Oversees the effort to create training materials where required.
          • Ensures project deliverables are met and user satisfaction has been achieved.
          • Leads the effort to provide functional support for the business during implementation and post-implementation phases of a project.
          • Other duties as assigned
            Minimum Education
            • BA or BS Degree, or equivalent experience in Computer Science, Information Systems, Business Administration or finance
              Minimum Special Certifications Or Technical Skills
              • Varies by support area
                Minimum Type Of Experience The Job Requires
                • 10+ years of experience in progressively responsible IT positions; leadership or relevant areas of business
                • Experience in project planning and management
                • Understanding of systems development life cycle including issue, risk and scope management
                • Understanding of test strategies, test plans, and test execution
                • Retail system or business experience
                • Extensive experience implementing business intelligence strategy and systems
                • Must possess strong analytical skills, team building skills, financial analysis skills and strong problem solving and negotiating skills
                  Preferred Type Of Experience The Job Requires
                  • Experience working with outsource vendor partners, both on site and offshore, highly preferred
                  • 7+ Years of Workday, HR, and Payroll
                  • 7+ Years in Financial Systems
                    Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Keywords: Michaels Stores, Irving , Director - Solution Delivery and Support, Executive , Irving, Texas

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