Preferred Partner Services Manager

Company: Liquid Environmental Solutions
Location: Irving
Posted on: June 21, 2022

Job Description:

Position Overview: The Preferred Partner Services Manager manages all permanently brokered customer locations across the United States and Canada. It is the Preferred Partner Service Manager's responsibility to build a national network of vendors and maintain or grow that network depending on the needs of the company. The Manager must strive to maintain on-time service cadence and reporting accuracy via proprietary IT solutions supported by a third party programmer that the Manager directs-this includes both a service and location management portal as well as an accounting portal. The Manager has the responsibility to ensure the Preferred Partner vendors meet the needs of the customers while complying with LES required service and insurance levels, general DOT and local regulations, and best safety practices. The Preferred Partner Services Manager also must manage all invoices for billing and accounts payable, complete month-end responsibilities, and meet revenue and expense goals; financial reconciliation and internal auditing will be needed. The Preferred Partner Services Manager also must meet all reporting requirements for the Walmart UCO program, for which all data flows through the Preferred Partner IT solution.Essential Functions

• The Preferred Partner Services Manager is responsible for the P&L for his/her area of responsibility and is to stay within the budgeted expenses and to meet the revenue goals each month.
• Review the monthly financial figures with your team as the numbers become available. All figures should be audited for accuracy with reclasses or accruals being submitted timely.
• The Branch Operations Manager is to perform vendor audits and reviews (up to 4 per month). This may involve travel.
• Perform data audits on all locations monthly-ensure all new accounts are uploaded into the Preferred Partner IT systems, existing accounts have accurate attached detail fields, and remove inactive locations.
• Proactive approach to vendors, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues, and keep their services.
• Ensure that the vendor services match or exceed LES standards; Service Technicians are in uniform, the vehicles are clean, and that both represent a professional and positive image of LES at all times.
• Work closely with the LES direct services operations teams to ensure training and correct usage of the Preferred Partner application needed for Walmart UCO reporting and data management. Proactively reach out to any direct service branch or Preferred Partner vendor on problematic report metrics.
• Work closely with LES account managers on troubleshooting location issues and service needs.
• Provide various reports, complete special projects, and perform service analyses as requested by director, vice president, or executive leadership.
• Monitor and provide performance feedback on a consistent and timely basis for all Preferred Partner administrators as well as vendors.
• Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.
• Maintain processes for emergency or escalated response needs for all service types. This includes managing afterhours and weekend issues. Maintain a listing of vendor contact information for afterhours needs.
• Complete and/or check the daily, weekly and monthly paperwork (billing batches, accounts payable batches, work orders (including upload into the IT portal), payroll, month-end/Walmart-UCO, missed services, etc.).
• Must be familiar with standard Company practices and procedures when assigning locations to vendors or taking customer calls via customer service or the LES account management team.
• Must be able to solve problems, resolve differences, and prioritize and multi-task.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Communicate with co-workers, management, clients, vendors and others in a courteous and professional manner.
• Coordinate with other departments and direct service branches.
• Be able to respond quickly when emergencies arise.
• Be able to train and develop employees.
• On call nights and weekends
• Leader and Facilitator.
• Other duties as assigned. Knowledge and Skills
  • Demonstrated good decision making and problem solving skills
  • Knowledge of accounting best practices for revenue and expense tracking and auditing
  • Ability to maintain and manage vendor contracts including ability to qualify vendors based on LES requirements (DOT/OSHA/Insurance/etc)
  • Must be personable with people from all walks of life and be able to be persuasive to get what is needed from vendors for service
  • Previous management experience
  • Must have the ability to prioritize and be organized
  • Must have a working knowledge of Microsoft Office Suite (Word, Excel, Outlook)
  • Professional appearance and demeanor
  • General office conditions
  • Some stress with multiple phone calls, problem solving and time lines
  • Periods of sitting
  • Ability to travel 25% Education and Experience
    • Associates Degree in Accounting or equivalent
    • Experience with vendor management is a plus
    • Two to four years' experience in a related area (logistics, waste management, accounting)
    • Successful experience managing employees
    • Demonstrated good decision making and problem solving skills
    • Must have the ability to prioritize and be organized
    • Must have a working knowledge of Microsoft Office Suite of products including Word, Excel
    • Must be able to learn and manage a proprietary service portal IT solution and accounting tool that is separate from the rest of the company --- Professional appearance and demeanor. Working Environment:
      • General office conditions
      • Some stress with multiple phone calls, problem solving and time lines
      • Some travel/on-the-go workThis job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This document does not create an employment contract, implied or otherwise. Liquid Environmental Solutions has an "at will" relationship with team members.

Keywords: Liquid Environmental Solutions, Irving , Preferred Partner Services Manager, Executive , Irving, Texas