Senior Account Manager (Remote)
Company: Epsilon
Location: Irving
Posted on: June 21, 2022
Job Description:
Company DescriptionJob DescriptionThe Senior Account Manager
provides our clients with exceptional service through strategic
guidance in developing personalized message and creative strategies
to achieve client business objectives. This includes but is not
limited to account management, oversight of program management and
execution across Epsilon personalized media capabilities. In
addition, this role will work closely in partnership with Sales to
determine the media program execution strategy that will yield high
return for the client and ultimately help grow market
share.Responsibilities
- Client Strategy & Account Growth:
- Apply understanding of client objectives, consumer
behavior/motivations, marketing and branding principles, available
data and Epsilon products to develop campaign/messaging strategy
recommendations to the Clients
- Develop and manage client roadmaps against quarterly account
forecasts
- Identify opportunities for program optimization and incremental
revenue
- Provide strategic direction, support and insights to fuel
account growth against client objectives and partner with Client
Development Director to present new opportunities to clients
- Management & Leadership:
- Manage a team of Account Managers and Specialists
- Develop team through successful coaching and development
- Manage team and individual performance through formal and
informal performance management processes and ongoing feedback
loop
- Define clear career path for each team member and provide
direct feedback on performance
- Foster a collaborative environment to encourage a respectful
exchange of ideas
- Reporting & Analytics:
- Monitor and manage program performance/KPIs to identify account
risks and develop mitigation strategies
- Create and present campaign performance reports to clients
- Interpret and apply analytical insights to optimize
program(s)
- Execution, Process, & Project Management:
- Partner with cross-functional teams on account and campaign
set-up to achieve strategic goals
- Demonstrate expertise in all Epsilon Account Management tools
and processes
- Manage campaign launches across cross-functional teams to
ensure strategic, effective, timely and efficient execution
- Operational Efficiency:
- Seek standardization and automation wherever possible
- Drive operational efficiency and scalability
- Apply a global point of view on impact of products and
processes
- Effectively manage internal resources against client and
company objectives
- Drive adoption of products, tools, processes and best practices
throughout teamRequirements
- Bachelor's Degree from four-year college or university or
equivalent experience
- 7+ years of total experience with a proven track record in
Account Management (digital marketing or interactive agency
experience is a plus)
- Management experience preferred
- Excellent client service acumen, presentation and writing
skills
- Creative, self-starter, who thrives in a dynamic, fast-paced
work environment
- Ability to manage and prioritize multiple tasks and
projects
- Track record of working across an organization to get things
done
- Ability to learn quickly and think strategically
- Proficient in Excel, Word, PowerPointQualificationsAdditional
InformationWhen you're one of us, you get to run with the best. For
decades, we've been helping marketers from the world's top brands
personalize experiences for millions of people with our
cutting-edge technology, solutions and services. Epsilon's
best-in-class identity gives brands a clear, privacy-safe view of
their customers, which they can use across our suite of digital
media, messaging and loyalty solutions. We process 400+ billion
consumer actions each day and hold many patents of proprietary
technology, including real-time modeling languages and consumer
privacy advancements. Thanks to the work of every employee, Epsilon
has been consistently recognized as industry-leading by Forrester,
Adweek and the MRC. Positioned at the core of Publicis Groupe,
Epsilon is a global company with more than 8,000 employees around
the world. Check out a few of these resources to learn more about
what makes Epsilon so EPIC:
- Culture:
https://www.epsilon.com/us/about-us/our-culture-epsilon
- DE&I:
https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR:
https://www.epsilon.com/us/about-us/corporate-social-responsibility
- Life at Epsilon:
https://www.epsilon.com/us/about-us/epic-blogGreat People Deserve
Great BenefitsWe know that we have some of the brightest and most
talented associates in the world, and we believe in rewarding them
accordingly. If you work here, expect competitive pay,
comprehensive health coverage, and endless opportunities to advance
your career.Epsilon is an Equal Opportunity Employer. Epsilon's
policy is not to discriminate against any applicant or employee
based on actual or perceived race, age, sex or gender (including
pregnancy), marital status, national origin, ancestry, citizenship
status, mental or physical disability, religion, creed, color,
sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any
other characteristic protected by applicable federal, state or
local law. Epsilon also prohibits harassment of applicants and
employees based on any of these protected categories.Epsilon will
provide accommodations to applicants needing accommodations to
complete the application process.For San Francisco Bay and Los
Angeles Areas: Epsilon will consider for employment qualified
applicants with criminal histories in a manner consistent with the
City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
and San Francisco Police Code Sections 4901-4919, commonly referred
to as the San Francisco Fair Chance Ordinance.Applicants with
criminal histories are welcome to apply.#LI-GC1REF143724H
Keywords: Epsilon, Irving , Senior Account Manager (Remote), Executive , Irving, Texas
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