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Manager - Marketplace Experience, eCommerce (Open to Remote)

Company: Michaels
Location: Irving
Posted on: June 24, 2022

Job Description:

Support Center - IrvingWe're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. To review a comprehensive list of benefits, please visit CO, CT and NYC only -To review pay ranges for the position you are applying for, please visit Michaels is going to become the one-stop-shop for Makers. As part of that effort, we need to have every component Makers need to make their finished goods. With -100K SKUs live on the site today, we need to rapidly expand our assortment - think 50x. Enter, Marketplace. We're developing a world-class 3rd Party Marketplace for Retail Sellers to connect and sell their components to Michaels customers - this will be married with a significantly enhanced site experience and a peer-to-peer Marketplace for our Makers to Sell their finished goods.Once we start "winning" the right Sellers and bringing them on as 3rd Party partners, we must create a series of core operational processes and metrics to ensure we have a differentiated high-quality Seller experience and take care of our customers. You will help define and build out key metrics and day-to-day operations as we grow and manage a lean team of rockstars to maintain and enhance our Marketplace Experience. Major Activities

  • Define and execute day-to-day operations to monitor Marketplace Products, Orders and Returns
    • Drive improvements for our sellers through improvements to operations and tools
      • Hire train and develop a team of Marketplace Associates Minimum Knowledge/Skills/Abilities
        • Bachelor's degree
        • 4+ yrs experience in Digital, eCommerce and 3P Marketplace experience
        • General athlete candidate - with Startup experience as a GM, BD, Growth oriented role, with the ability to hustle and sell
        • Foundational understanding of the 3rd Party Marketplace business and how Sellers connect and sell on Amazon, Walmart, eBay, Target, etc. Marketplaces
        • Process development experience, ideally at a startup or from ground up building
        • Ability to flex between thinking through and muscling through problems
        • Preferred: Experience hiring, scaling, and leading a team from the ground up
        • Proficient in Microsoft Office
        • Comfortable working with engineering teams with some experience with technical concepts (APIs, System Flows etc.)
        • Excellent detail and organizational skills
        • Excellent verbal and written communication skills The pay range for this position is $102,000 - $160,000 USD annually. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Keywords: Michaels, Irving , Manager - Marketplace Experience, eCommerce (Open to Remote), Executive , Irving, Texas

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