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Product Program Manager

Company: Citibank
Location: Irving
Posted on: June 25, 2022

Job Description:

Job DescriptionThe Product Program Manager is accountable for the consistent and effective delivery of technology product and program/project management items on time, within budget, and to exceptional quality standards that exceed customers' expectations. To be successful in this role, one needs to demonstrate leadership abilities in project & program management, problem solving, relationship building, analytics skills, and communication. You will work in a multi-faceted organization effectively handling your workload while keeping senior management of progress, issues and risks relating to product and project/program deliverables. Communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. apprisedWho are we?Citi Technology Infrastructure (CTI) provides the products and services that enable Citi's workforce, along with the majority of the financial solutions that Citi's customers rely on. We provide the critical technical foundation for Citi's operations through the infrastructure that runs business and general user computing services. We do this by working as one-team to deliver high quality, reliable and modern infrastructure technologies at the right cost. We drive to optimize the functionality and capability of the infrastructure technologies.The CTI Data Services group is the leading organization to defining and implementing the firm-wide data strategy for the future. It is responsible to design and deliver foundational data capabilities that cover a wide range of technologies, such as data modelling, data cataloging, data lineage and tracing, data security and privacy, data warehousing, and document management. The group engineers, certifies and operates core data platforms for the bank, including databases, data lakes, messaging infrastructures, data analytics and reporting tools.ResponsibilitiesDrive the product inception process for new products and upgrades by preparing the business case and feasibility study, defining the service offering and catalog, enabling technical certification and product implementation by key partners, collaborating with the Product Marketing team to develop the communication strategy and roll-out approach, detailing the product offering, and preparing the product rate cardBenchmark new product opportunities across metrics such as cost, quality, capability etc. and enable product adoption mechanisms by checking for market-competitiveness, standardization potential, supportability and scalability and turn-around timesDevelop Product Roadmaps that are endorsed by key partnersCreate enhancement opportunities by reviewing existing metrics, analyzing trends and performance dashboards; strive for continuous improvement in product service level targets and offeringsDrive increase in product adoption by reviewing adoption rates and taking remedial action in cases of low or below target adoption agreed by key partners and then actively track and monitor performance against these targetsTrack the delivery of strategic product programs and decommissioning of non-strategic products and conduct annual product assessments with all parties/teams involved in the product lifecycleDevelop marketing product brochures and materialsEnable successful delivery of infrastructure projects/programs by working with the team through the entire project lifecycleLead daily operation of the projects by planning the projects, working with multiple technology streams for delivery, driving work through project teams and communicating regularly with shareholdersEnsure that projects/programs are aligned with the project structure as per guidelines issued by the central team, implementing improvement practices when possible to maximize client happiness and financial savesHighlight risks, anticipate change requirements, and advance issues in a timely mannerProvide regular updates to all concerned partners with regards to project/program health, financial tracking, action items, and support requirementsFor any issues, assesses the alternatives to resolve ("path to green") and builds a plan for resolutionDefines and measures the KPIs for a productIdentifies best practices for continuous product development improvementAppropriately assess risk when business decisions are madeProblem Solving and Decision Making: When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems.Works independently and is self-directed.Qualifications5-10 years of relevant experience in as a program or product manager of technology products or services.Experience with all phases of Software Development Life CycleComprehensive knowledge of the principles of business analysisExperience influencing stakeholders and working with senior technologists preferably in a comparable technology or financial institutions organization.Demonstrated experience as a leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teamsYou have a positive, does what it takes attitude to drive successYou care about providing a great experience to your internal customersEducationBachelor's degree/University degree or equivalent experience Master's degree is preferred Job Family Group: TechnologyJob Family:Digital Tech Product ManagementTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency PostingEffective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citibank, Irving , Product Program Manager, Executive , Irving, Texas

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