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Treasury Operations Director

Company: Highgate Hotels
Location: Irving
Posted on: June 25, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


Highgate Corporate Offices Irving, TX


As the Director Merchant Services, you will play an instrumental role in serving as the one point-of-contact and subject matter expert for all credit card processing, EMV conversions, credit card issues, problem resolution and inquiries from internal and external stakeholders. Additionally, this position will develop a standardized dispute, retrieval request and chargeback management program to ensure the best possible outcome and increase the chargeback "win rate" for Highgate Hotel's portfolio of hotels. Lastly, the Manager creates new revenue opportunities for Highgate and its hotels. This position reports directly to the Senior Vice-President of Treasury Operations with strong collaboration with the Senior Vice-Presidents of Operations and Accounting, among others.


- Serve as the one point of contact for credit card processing issues and inquiries at the hotel and shared service level.
- Lead and develop chargeback policies, procedures and processes to identify and minimize disputes and chargebacks through standardized responses by reason code
- Oversee user access to all gateway and credit card acquirers (Elavon Fiserv, Chase Paymentech, American Express, Fusebox, Shift4 and Discover, among others).
- Keep abreast of industry changes and ensure hotels are in compliance with all industry regulations and the network's Spring and Fall updates.
- Create and distribute various reports to aid in detecting fraudulent transactions
- Identify, track and report meaningful performance/progress metrics and KPI's with monthly reporting to management.
- Responsible for ensuring SOPs involving credit card processing are accurate, complete and updated timely.
- Collaborate with Highgate IT and Ops Leaders on the Marriott Chip & Pin project, conversions from non-preferred providers to preferred acquiring bank and from swipe to EMV technology, including pay at the Table devices.
- Evaluate and implement a Dynamic Currency Conversion program in full-service hotels in gateway cities as well as other revenue-generating services.

Keywords: Highgate Hotels, Irving , Treasury Operations Director, Executive , Irving, Texas

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