Treasury Operations Director
Company: Highgate Hotels
Posted on: June 25, 2022
Highgate is a leading real estate investment and hospitality
management company widely recognized as an innovator in the
industry. Highgate is the dominant player in major U.S. gateway
cities including New York, Boston, Miami, San Francisco and
Honolulu, with a growing Caribbean and Latin America footprint. The
hospitality forward company provides expert guidance through all
stages of the property cycle, from planning and development through
recapitalization or disposition. Highgate has a proven record of
developing its diverse portfolio of bespoke lifestyle hotel brands,
legacy brands, and independent hotels and resorts with contemporary
programming and digital acumen. The company utilizes
industry-leading revenue management tools that efficiently identify
and predict evolving market dynamics to drive outperformance and
maximize asset value. With an executive team consisting of some of
the most experienced hotel management leaders, the company is a
trusted partner for top ownership groups and major hotel brands.
Highgate maintains corporate offices in New York, Chicago, Dallas,
London, Miami, and Seattle. www.highgate.com .
Highgate Corporate Offices Irving, TX
As the Director Merchant Services, you will play an instrumental
role in serving as the one point-of-contact and subject matter
expert for all credit card processing, EMV conversions, credit card
issues, problem resolution and inquiries from internal and external
stakeholders. Additionally, this position will develop a
standardized dispute, retrieval request and chargeback management
program to ensure the best possible outcome and increase the
chargeback "win rate" for Highgate Hotel's portfolio of hotels.
Lastly, the Manager creates new revenue opportunities for Highgate
and its hotels. This position reports directly to the Senior
Vice-President of Treasury Operations with strong collaboration
with the Senior Vice-Presidents of Operations and Accounting, among
- Serve as the one point of contact for credit card processing
issues and inquiries at the hotel and shared service level.
- Lead and develop chargeback policies, procedures and processes to
identify and minimize disputes and chargebacks through standardized
responses by reason code
- Oversee user access to all gateway and credit card acquirers
(Elavon Fiserv, Chase Paymentech, American Express, Fusebox, Shift4
and Discover, among others).
- Keep abreast of industry changes and ensure hotels are in
compliance with all industry regulations and the network's Spring
and Fall updates.
- Create and distribute various reports to aid in detecting
- Identify, track and report meaningful performance/progress
metrics and KPI's with monthly reporting to management.
- Responsible for ensuring SOPs involving credit card processing
are accurate, complete and updated timely.
- Collaborate with Highgate IT and Ops Leaders on the Marriott Chip
& Pin project, conversions from non-preferred providers to
preferred acquiring bank and from swipe to EMV technology,
including pay at the Table devices.
- Evaluate and implement a Dynamic Currency Conversion program in
full-service hotels in gateway cities as well as other
Keywords: Highgate Hotels, Irving , Treasury Operations Director, Executive , Irving, Texas
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