CTI Cloud Desktop Product Manager- VP
Company: Citi
Location: Irving
Posted on: June 25, 2022
Job Description:
About Citi:Citi, the leading global bank, has approximately 200
million customer accounts and does business in more than 160
countries and jurisdictions. Citi provides consumers, corporations,
governments, and institutions with a broad range of financial
products and services, including consumer banking and credit,
corporate and investment banking, securities brokerage, transaction
services, and wealth management.As a bank with a brain and a soul,
Citi creates economic value that is systemically responsible and in
our clients' best interests. As a financial institution that
touches every region of the world and every sector that shapes your
daily life, our Enterprise Operations & Technology teams are
charged with a mission that rivals any large tech company. Our
technology solutions are the foundations of everything we do from
keeping the bank safe, managing global resources, and providing the
technical tools our workers need to be successful to designing our
digital architecture and ensuring our platforms provide a
first-class customer experience. We reimagine client and partner
experiences to deliver excellence through secure, reliable, and
efficient services.Our commitment to diversity includes a workforce
that represents the clients we serve from all walks of life,
backgrounds, and origins. We foster an environment where the best
people want to work. We value and demand respect for others,
promote individuals based on merit, and ensure opportunities for
personal development are widely available to all. Ideal candidates
are innovators with well-rounded backgrounds who bring their
authentic selves to work and complement our culture of delivering
results with pride. If you are a problem solver who seeks passion
in your work, come join us. We'll enable growth and progress
together.About Our Team:Citi Technology Infrastructure (CTI)
provides the critical technical foundation for Citi's operations
and is responsible for delivering reliable IT solutions, scalable
infrastructure services, and secure capabilities while creating a
trusted customer experience and enabling Citi's workforce to be the
best for our clients. Making the bank simpler, greener, and better
connected while powering it with trusted, well-secured data, and
automating policy enforcement through code are all at the heart of
our refreshed global strategy. Data Quality, Simplification,
Environmental Stability, Automation, and Service Excellence are the
key pillars and priorities on our strategic journey.CTI Business
Operations enables technology managers across the organization to
effectively manage their resources and deliver their commitments in
support of CTI's strategy, goals, and performance metrics. This is
achieved through the provision of commercial aspects of CTI,
analytics and reporting (including expense and productivity),
workforce, real estate, supplier management, leadership and talent
development, including entry level and pipeline programs, and
employee engagement and communications.The Employee Engagement,
Product Marketing, and Change Adoption Team manages and strengthens
CTI's internal employee engagement, culture, onboarding, as well as
talent and development initiatives. The team elevates knowledge and
understanding of organizational changes and structures within CTI,
ensures awareness of technology strategies across CTI and Citi, and
drives user adoption through change management and impactful
technology marketing.In CTI, we are focused on delivering the best
for our clients, and we know that to do this we need a talented
team with diverse experiences, backgrounds and skills.As a Product
Manager, you will be - -responsible for defining the product
capability roadmap, product marketing, TCO and rates, and request
process. Collaborating with team members, you'll take products and
new features from beginning to end, in line with our product
governance processes. You will deploy new products, maintain and
enhance existing products, drive awareness and usage, and measure
the product performance ensuring positive user experiences,
delivered at the optimum cost. You will drive the product inception
and improvement process, seeking continuous improvement on product
service levels.This role is Product Manager for Cloud Desktop. More
than 200,000 staff at Citi work using a VDI, we are one of the
largest users of this technology at any company globally. The role
is a key part of managing the Cloud desktop estate and ensuring it
adapts and improves over time.Responsibilities:
- -Drive the product inception process for new products and
upgrades by preparing the business case and feasibility study,
defining the service offering and catalog, enabling technical
certification and product implementation by key partners,
collaborating with the Product Marketing team to develop the
communication strategy and roll-out approach, detailing the product
offering, and preparing the product rate card
- -Benchmark new product opportunities across metrics such as
cost, quality, capability etc. and enable product adoption
mechanisms by checking for market-competitiveness, standardization
potential, supportability -and scalability and turn-around
times
- -Develop Product Roadmaps that are endorsed by key
partners
- -Create enhancement opportunities by reviewing existing
metrics, analyzing trends and performance dashboards; strive for
continuous improvement in product service level targets and
offerings
- -Drive increase in product adoption by reviewing adoption rates
and taking remedial action in cases of low or below target adoption
agreed by key partners and then actively track and monitor
performance against these targets
- -Track the delivery of strategic product programs and
decommissioning of non-strategic products and conduct annual
product assessments with all parties/teams involved in the product
lifecycleStakeholder Management and People Responsibilities
- -Directly impact the business by ensuring the quality of work
provided by self and others; impacts own team and closely related
work teams by providing mentoring and training to junior members of
the team
- -Actively contribute towards self-development by creating and
following development plans based on discussions with
management
- -Manage escalations and senior level communications during high
severity incidents
- -Act as a liaison between various technology groups, project
teams, marketing, and the business providing direction and support
on product inception and adoption
- -Provide role clarity and set clear performance expectations
that measure success, engaging team members with the priorities for
the function and acting as the technical point of contact for new
products and technologiesCore Role Competencies
- -Project Management: -Experience leading projects or programs
across multiple technical domains, business sectors and/or
functions. Lays out a thorough schedule, uses achievements to track
and handle the progress, looks for obstacles and develops
contingency plans.
- -Technical Knowledge: -Has a recognizable area of technical
competence. Familiar with appropriate standards. Applies subject
domain knowledge to meet organizational need/guide actions. Keeps
up with current and possible future technological developments in
the field.
- -Customer and Industry Knowledge: -Constantly surveying what's
around you - CTI, Citi, industry, customers and competitors. Uses
this knowledge to guide actions.
- -Commercial and Financial Acumen: Understands how CTI
contributes to the wider Citi organization. Finds the balance
between short-term financial gains and strategic intent.
- -Processes/Procedures: -Considers the whole system - reviews
the data (qualitative and quantitative information), and identifies
activities, applies validated methodologies for business process
improvement, and designs processes and procedures that allow
leading from a distance.
- -Personal Agility / Continuous Improvement: Seamlessly adapts
style to fit the specific needs of the situation / circumstances to
ensure effectiveness of the interaction. Establishes rapport, even
when facing difficult or tense situation. Engages input from others
constantly and listens with compassion and concern.
- -Problem Solving and Decision Making: -Makes sound decisions.
Considers relevant factors and uses appropriate decision-making
criteria and principles. When making decisions, uses a mix of
analysis, wisdom, experience and discernment. Assesses business
needs, anticipates problems. Works independently and is
self-directed.
- -Managing Innovation: Draws upon multiple and diverse sources
(individuals, disciplines, knowledge sources) for ideas and
inspiration. Thinks expansively, combining ideas in new ways or
makes connections between disparate ideas. Targets relevant areas
for innovation and develops solutions that address significant work
issues.
- -Stakeholder Management: -Understands diverse partner needs and
tailors team deliverables accordingly. Removes barriers, and
focuses team efforts on delivering quality, enabling our customers.
Is a role model to others. Acts as a liaison between and across the
partner network. Takes the initiative to share and influence
partner expectations.
- -Effective Communication: -Leads communications on major change
/ initiative. Evidence of careful planning of the strategic
messages, writing of presentation/report, consideration of
challenging messages that need to be conveyed, and execution of
that plan to achieve desired outcome. Keeps audience engaged and
frames message in line with audience experience, background, and
expectation.Skills / Experience Levels
- You have good communication, presentation, and analytical
skills with the ability to articulate to key partners
- You enjoy learning and love sharing your knowledge with
others
- You work independently and are self-directed.
- You are a detail oriented and perseverant individual, who has
confidence with analyzing data and producing reports, metrics and
presentations. You have proficiency with MS PowerPoint, Excel,
Access or other analytical tools
- You have a positive attitude with the drive to get the work
done
- You enjoy collaborating and working as part of a cross
discipline team.
- You're a self-starter with good problem solving skills, and you
continuously look for ways to improve things.
- You understand the importance of prioritization of your
work.
- Providing a great experience to the users of your product is
important to you.
- You have a Bachelor's degree or equivalent work experience;
Project and Product Management experience gained from a large,
global technology or financial institutions
organization.Qualifications:
- 6-10 years of experience
- Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with
extensive experience using Excel for data analysis
- Experience with all phases of Software Development Life
Cycle
- Comprehensive knowledge of the principles of business
analysisEducation:
- Bachelor's degree/University degree or equivalent
experience
- Master's degree
preferred-------------------------------------------------Job
Family Group:
Technology-------------------------------------------------Job
Family:Business Analysis / Client
Services------------------------------------------------------Time
Type:Full
time------------------------------------------------------Citi is
an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
-----------------------------Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Irving , CTI Cloud Desktop Product Manager- VP, Executive , Irving, Texas
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