Verification of Benefits Manager
Company: Alliance Family of Companies
Location: Irving
Posted on: August 3, 2022
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Job Description:
Stratus is the nation's leading healthcare provider of
electroencephalography (EEG) services and solutions. The company
offers in-home video EEG and monitoring services as well as
technology and proprietary software solutions to help neurologists
accurately and quickly diagnose their patients with epilepsy and
other seizure-like disorders. Stratus also provides remote cardiac
testing to support the diagnostic testing needs of the neurology
community. Additionally, the company's research & development
division holds the world's largest database of de-identified EEG
recordings and is applying machine learning to improve the overall
quality and efficiency of EEG testing.What is an EEG you might
ask?EEGs are necessary tests where electrodes (with wires to
connect to a small portable device) are placed on your head and
record the brainwave activity. The results of the test, along with
corresponding video, help doctors identify what is happening
physically and electrically. These non-invasive tests are key to
helping patients receive proper diagnosis and treatment.Job
Overview:The Verification of Benefits (VOB) Manager is responsible
for overseeing the daily operations of the VOB department. The VOB
Manager provides direction to all members of the VOB team to ensure
patient benefits are verified in accordance with Company
guidelines. Also responsible to ensure that patient expectations
are met to achieve exceptional customer service while maximizing
business profitability.Primary Job Responsibilities:Supervise the
members of the VOB team. Plan, organize the direct the activities
of the team Provide leadership, oversight and technical guidance to
the team and assist in resolving difficult casesMonitor, evaluate
and document the performance of the team to ensure compliance with
operating procedures and standard practicesConduct regular team
meetings to discuss updates and program changesTrain team members
in the use of DME software system, supplemental applications, job
responsibilities and departmental workflow. Ensure the team meets
quality, productivity and turnaround standards associated with the
VOB departmentTrack daily reporting of hours, respond to time off
requests and manage weekly schedulingParticipate in the
interviewing, hiring and onboarding of new team membersRespond to
patient inquiries, requests and issues when situations get
escalatedCommunicate and collaborate effectively with other
departmentsContinually monitor daily operations and make
suggestions and recommendations to continually operational
workflowAdhere to HIPAA regulations, Company Confidentiality and
Code of ConductAdhere to False Claims Whistleblower Rights, Stark
Law and Anti-Kickback regulationsPerform other duties as
assignedEducation/Experience: High School Diploma or equivalent
Minimum of 3 years of previous experience in medical billing and
coding, insurance verification or similar Qualifications:Superior
customer service orientation Ability to prioritize and meet
deadlines, often when there are competing prioritiesAbility to
adapt quickly to changeAbility to communicate effectively with
referral sources, staff, patients and insurance companiesComputer
literate and proficient in Microsoft Word and ExcelStrong written
and oral communications skillsAbility to multi-task and be highly
organizedAbility to problem solve and make decisionsSuperior
attention to detailExtensive knowledge of insurance carriersAble to
work independently, with minimal supervisionRequired
Licenses/Certification:NonePhysical Requirements:Able to sit for
extended periods of timeRepetitive use of fingers and handsTalking
and hearingReaching with hands and armsClarity of vision at 20 feet
or lessMental Requirements:Data entryRead, evaluate and interpret
dataPerform mathematical functionsWork Environment:Standard office
environmentHazards:NoneBenefits:Laptop401K with company
matchComprehensive benefits packageIn-house training providedHighly
competitive compensationEmployee education assistancePTO and paid
HolidaysStratus is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees.
Keywords: Alliance Family of Companies, Irving , Verification of Benefits Manager, Executive , Irving, Texas
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